Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad
Service quality is the perception that results from comparing expectation with the experience. It also become as the function of both process and outcomes. The service quality is a attitude formed by long-term evaluation of performance. There are five dimensions or factors that involved in service q...
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| Format: | Student Project |
| Language: | English |
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Faculty of Administrative Science and Policy Studies
2011
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| Online Access: | http://ir.uitm.edu.my/id/eprint/14859/ http://ir.uitm.edu.my/id/eprint/14859/1/PPb_DIYANA%20ISKANDAR%20ZURKARNAIN%20AM%2011_5.pdf |