An excellent lecturer from students' perspectives: a study on two universities / Roslina Ab Wahid
The quest for quality seems an endless journey to many, especially for those in the service industry. As customer needs and wants change over time, service providers are kept wondering what is it that customers want now and in the near future so that they can plan for and design the service that wou...
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| Format: | Article |
| Language: | English |
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Institute of Quality & Knowledge Advancement (InQKA)
2005
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| Online Access: | http://ir.uitm.edu.my/id/eprint/16179/ http://ir.uitm.edu.my/id/eprint/16179/1/AJ_ROSLINA%20AB%20WAHID%20MJQ%2005.pdf |