Othman, Z. (2015). The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman.
Chicago Style (17th ed.) CitationOthman, Zulhan. The Influence of Service Delivery Failures, Service Recovery and Perceived Values on Customer Behavioural Intentions in Malay Restaurants / Zulhan Othman. 2015.
MLA (8th ed.) CitationOthman, Zulhan. The Influence of Service Delivery Failures, Service Recovery and Perceived Values on Customer Behavioural Intentions in Malay Restaurants / Zulhan Othman. 2015.
Warning: These citations may not always be 100% accurate.