Customer satisfaction towards facilities and services provided at food court in shopping complex / Noorshiela Mat Amin

Food court management is a part of the facilities management. The management of the food court is similar to the facilities management. The principle of facilities management is the combination of work process, people and place. In meanwhile, management at food court used the principle in perform a...

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Bibliographic Details
Main Author:	Mat Amin, Noorshiela
Format:	Student Project
Language:	English
Published:	Faculty of Architecture, Planning and Surveying 2013
Online Access:	http://ir.uitm.edu.my/id/eprint/16582/ http://ir.uitm.edu.my/id/eprint/16582/2/PPb_NOORSHIELA%20MAT%20AMIN%20AP%2013_5.pdf

id	uitm-16582
recordtype	eprints
spelling	uitm-165822019-02-04T04:53:53Z http://ir.uitm.edu.my/id/eprint/16582/ Customer satisfaction towards facilities and services provided at food court in shopping complex / Noorshiela Mat Amin Mat Amin, Noorshiela Food court management is a part of the facilities management. The management of the food court is similar to the facilities management. The principle of facilities management is the combination of work process, people and place. In meanwhile, management at food court used the principle in perform a good management to the food court. The management will ensure the process of work will fulfil the customer satisfaction. The management monitor the work process at the kitchen and preparation of foods. They integrate with worker and customer to enhance the managing performance. This management will covered the whole food court in term of inspection, maintaining the facilities and services at the food court. Facilities management in mall is an integrated approach in maintaining, improving and adapting the buildings in order to create a good environment and it ill support the business in the mall itself. The rapid economic growth will change the behaviour of customer. The satisfaction of customer is the master mind in the changing of economic growth. The satisfaction can be measured to determine the level of satisfaction towards the performance of the management is effective and relevant to fulfil the customer satisfaction. As customer satisfaction change the level of performance, customer is more important in this situation in order to give a good of facilities services and a quality of services. The measurement of customer satisfaction should be evaluate and determine by the food court management to improve performance of the management. The satisfaction level should be measured on selling price of a meal, air circulation at food court is important to bring a comfort level, satisfaction on the lighting, air conditioning, cleanliness and hygiene and other facilities and services provided to fulfil the customer needs, expectation, perception and satisfaction. Faculty of Architecture, Planning and Surveying 2013 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/16582/2/PPb_NOORSHIELA%20MAT%20AMIN%20AP%2013_5.pdf Mat Amin, Noorshiela (2013) Customer satisfaction towards facilities and services provided at food court in shopping complex / Noorshiela Mat Amin. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
description	Food court management is a part of the facilities management. The management of the food court is similar to the facilities management. The principle of facilities management is the combination of work process, people and place. In meanwhile, management at food court used the principle in perform a good management to the food court. The management will ensure the process of work will fulfil the customer satisfaction. The management monitor the work process at the kitchen and preparation of foods. They integrate with worker and customer to enhance the managing performance. This management will covered the whole food court in term of inspection, maintaining the facilities and services at the food court. Facilities management in mall is an integrated approach in maintaining, improving and adapting the buildings in order to create a good environment and it ill support the business in the mall itself. The rapid economic growth will change the behaviour of customer. The satisfaction of customer is the master mind in the changing of economic growth. The satisfaction can be measured to determine the level of satisfaction towards the performance of the management is effective and relevant to fulfil the customer satisfaction. As customer satisfaction change the level of performance, customer is more important in this situation in order to give a good of facilities services and a quality of services. The measurement of customer satisfaction should be evaluate and determine by the food court management to improve performance of the management. The satisfaction level should be measured on selling price of a meal, air circulation at food court is important to bring a comfort level, satisfaction on the lighting, air conditioning, cleanliness and hygiene and other facilities and services provided to fulfil the customer needs, expectation, perception and satisfaction.
format	Student Project
author	Mat Amin, Noorshiela
spellingShingle	Mat Amin, Noorshiela Customer satisfaction towards facilities and services provided at food court in shopping complex / Noorshiela Mat Amin
author_facet	Mat Amin, Noorshiela
author_sort	Mat Amin, Noorshiela
title	Customer satisfaction towards facilities and services provided at food court in shopping complex / Noorshiela Mat Amin
title_short	Customer satisfaction towards facilities and services provided at food court in shopping complex / Noorshiela Mat Amin
title_full	Customer satisfaction towards facilities and services provided at food court in shopping complex / Noorshiela Mat Amin
title_fullStr	Customer satisfaction towards facilities and services provided at food court in shopping complex / Noorshiela Mat Amin
title_full_unstemmed	Customer satisfaction towards facilities and services provided at food court in shopping complex / Noorshiela Mat Amin
title_sort	customer satisfaction towards facilities and services provided at food court in shopping complex / noorshiela mat amin
publisher	Faculty of Architecture, Planning and Surveying
publishDate	2013
url	http://ir.uitm.edu.my/id/eprint/16582/ http://ir.uitm.edu.my/id/eprint/16582/2/PPb_NOORSHIELA%20MAT%20AMIN%20AP%2013_5.pdf
first_indexed	2023-09-18T22:56:23Z
last_indexed	2023-09-18T22:56:23Z
_version_	1777417882302414848

Customer satisfaction towards facilities and services provided at food court in shopping complex / Noorshiela Mat Amin

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