The factors of continuous improvement towards customer satisfaction in Urban Transformation Centre (UTC) Melaka / Fatin Izzati Mazilan and Syazana Hazwani Azman

The purpose of this study is to investigate The Factors of Continuous Improvement towards Customer Satisfaction in Urban Transformation Centre (UTC) Melaka. The objectives of this study are to identify the most influential factor of continuous improvement which leads to customer satisfaction. The se...

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Main Authors:	Mazilan, Fatin Izzati, Azman, Syazana Hazwani
Format:	Student Project
Language:	English
Published:	Faculty of Administrative Science and Policy Studies 2013
Online Access:	http://ir.uitm.edu.my/id/eprint/16902/ http://ir.uitm.edu.my/id/eprint/16902/1/PPb_FATIN%20IZZATI%20%20MAZILAN%20AM%2013_5.pdf

id	uitm-16902
recordtype	eprints
spelling	uitm-169022019-09-13T07:13:49Z http://ir.uitm.edu.my/id/eprint/16902/ The factors of continuous improvement towards customer satisfaction in Urban Transformation Centre (UTC) Melaka / Fatin Izzati Mazilan and Syazana Hazwani Azman Mazilan, Fatin Izzati Azman, Syazana Hazwani The purpose of this study is to investigate The Factors of Continuous Improvement towards Customer Satisfaction in Urban Transformation Centre (UTC) Melaka. The objectives of this study are to identify the most influential factor of continuous improvement which leads to customer satisfaction. The second objective is to determine the relationship between the factors of continuous improvement and customer satisfaction and the last objective in this research is to examine the challenges of continuous improvement programs in the UTC Melaka. In this research, we used convenient sampling technique to distribute the questionnaire. The finding of this research, most influential factor of continuous improvement which leads to customer satisfaction is training and learning of the employee. The result of the second objective is all of the five independent variables which consist of management commitment, teamwork, communication, training and learning and employee empowerment are moderately related with customer satisfaction as our dependent variable. For the conclusion, the management commitment, teamwork, communication, training and learning and employee empowerment are not strongly related with the satisfaction of UTC’S customers. Faculty of Administrative Science and Policy Studies 2013 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/16902/1/PPb_FATIN%20IZZATI%20%20MAZILAN%20AM%2013_5.pdf Mazilan, Fatin Izzati and Azman, Syazana Hazwani (2013) The factors of continuous improvement towards customer satisfaction in Urban Transformation Centre (UTC) Melaka / Fatin Izzati Mazilan and Syazana Hazwani Azman. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
description	The purpose of this study is to investigate The Factors of Continuous Improvement towards Customer Satisfaction in Urban Transformation Centre (UTC) Melaka. The objectives of this study are to identify the most influential factor of continuous improvement which leads to customer satisfaction. The second objective is to determine the relationship between the factors of continuous improvement and customer satisfaction and the last objective in this research is to examine the challenges of continuous improvement programs in the UTC Melaka. In this research, we used convenient sampling technique to distribute the questionnaire. The finding of this research, most influential factor of continuous improvement which leads to customer satisfaction is training and learning of the employee. The result of the second objective is all of the five independent variables which consist of management commitment, teamwork, communication, training and learning and employee empowerment are moderately related with customer satisfaction as our dependent variable. For the conclusion, the management commitment, teamwork, communication, training and learning and employee empowerment are not strongly related with the satisfaction of UTC’S customers.
format	Student Project
author	Mazilan, Fatin Izzati Azman, Syazana Hazwani
spellingShingle	Mazilan, Fatin Izzati Azman, Syazana Hazwani The factors of continuous improvement towards customer satisfaction in Urban Transformation Centre (UTC) Melaka / Fatin Izzati Mazilan and Syazana Hazwani Azman
author_facet	Mazilan, Fatin Izzati Azman, Syazana Hazwani
author_sort	Mazilan, Fatin Izzati
title	The factors of continuous improvement towards customer satisfaction in Urban Transformation Centre (UTC) Melaka / Fatin Izzati Mazilan and Syazana Hazwani Azman
title_short	The factors of continuous improvement towards customer satisfaction in Urban Transformation Centre (UTC) Melaka / Fatin Izzati Mazilan and Syazana Hazwani Azman
title_full	The factors of continuous improvement towards customer satisfaction in Urban Transformation Centre (UTC) Melaka / Fatin Izzati Mazilan and Syazana Hazwani Azman
title_fullStr	The factors of continuous improvement towards customer satisfaction in Urban Transformation Centre (UTC) Melaka / Fatin Izzati Mazilan and Syazana Hazwani Azman
title_full_unstemmed	The factors of continuous improvement towards customer satisfaction in Urban Transformation Centre (UTC) Melaka / Fatin Izzati Mazilan and Syazana Hazwani Azman
title_sort	factors of continuous improvement towards customer satisfaction in urban transformation centre (utc) melaka / fatin izzati mazilan and syazana hazwani azman
publisher	Faculty of Administrative Science and Policy Studies
publishDate	2013
url	http://ir.uitm.edu.my/id/eprint/16902/ http://ir.uitm.edu.my/id/eprint/16902/1/PPb_FATIN%20IZZATI%20%20MAZILAN%20AM%2013_5.pdf
first_indexed	2023-09-18T22:57:07Z
last_indexed	2023-09-18T22:57:07Z
_version_	1777417928089534464

The factors of continuous improvement towards customer satisfaction in Urban Transformation Centre (UTC) Melaka / Fatin Izzati Mazilan and Syazana Hazwani Azman

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