A study of customers' satisfaction towards service quality in Gadek Hot Spring / Mohd Izzat Azim Arrifin , Nur Hidayah Mohamad and Rozaira Rashidi

As people have the awareness of the benefits of natural hot spring it makes them travel from their origin to another destination just because to experience by themselves. Even in Malaysia itself there is only 7 natural hot spring that been discover and become one of the tourist attraction. One of it...

Full description

Bibliographic Details
Main Authors:	Azim Arrifin, Mohd Izzat, Mohamad, Nur Hidayah, Rashidi, Rozaira
Format:	Student Project
Language:	English
Published:	Faculty of Hotel and Tourism Management 2013
Online Access:	http://ir.uitm.edu.my/id/eprint/17219/ http://ir.uitm.edu.my/id/eprint/17219/2/PPb_MOHD%20IZZAT%20AZIM%20%20ARRIFIN%20HM%2013_5.pdf

id	uitm-17219
recordtype	eprints
spelling	uitm-172192019-10-15T03:35:47Z http://ir.uitm.edu.my/id/eprint/17219/ A study of customers' satisfaction towards service quality in Gadek Hot Spring / Mohd Izzat Azim Arrifin , Nur Hidayah Mohamad and Rozaira Rashidi Azim Arrifin, Mohd Izzat Mohamad, Nur Hidayah Rashidi, Rozaira As people have the awareness of the benefits of natural hot spring it makes them travel from their origin to another destination just because to experience by themselves. Even in Malaysia itself there is only 7 natural hot spring that been discover and become one of the tourist attraction. One of it is Gadek Hot Spring that located in Alar Gajah, Melaka. People that staying near with Melaka usually will comes and enjoy the hot spring. Moreover, travellers from abroad also come to Gadek Hot Spring. From the benefit that it provides it make people come but the factor that makes people keep coming is the service quality that Gadek Hot Spring provided. It includes of the facilities, ticket price, appearance of the staff and others. In order to discover about whether customers satisfy with the service quality provided, researcher conducting a survey on this place. The objective of this study is to investigate customer satisfaction towards Gadek Hot Spring service quality Faculty of Hotel and Tourism Management 2013 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/17219/2/PPb_MOHD%20IZZAT%20AZIM%20%20ARRIFIN%20HM%2013_5.pdf Azim Arrifin, Mohd Izzat and Mohamad, Nur Hidayah and Rashidi, Rozaira (2013) A study of customers' satisfaction towards service quality in Gadek Hot Spring / Mohd Izzat Azim Arrifin , Nur Hidayah Mohamad and Rozaira Rashidi. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
description	As people have the awareness of the benefits of natural hot spring it makes them travel from their origin to another destination just because to experience by themselves. Even in Malaysia itself there is only 7 natural hot spring that been discover and become one of the tourist attraction. One of it is Gadek Hot Spring that located in Alar Gajah, Melaka. People that staying near with Melaka usually will comes and enjoy the hot spring. Moreover, travellers from abroad also come to Gadek Hot Spring. From the benefit that it provides it make people come but the factor that makes people keep coming is the service quality that Gadek Hot Spring provided. It includes of the facilities, ticket price, appearance of the staff and others. In order to discover about whether customers satisfy with the service quality provided, researcher conducting a survey on this place. The objective of this study is to investigate customer satisfaction towards Gadek Hot Spring service quality
format	Student Project
author	Azim Arrifin, Mohd Izzat Mohamad, Nur Hidayah Rashidi, Rozaira
spellingShingle	Azim Arrifin, Mohd Izzat Mohamad, Nur Hidayah Rashidi, Rozaira A study of customers' satisfaction towards service quality in Gadek Hot Spring / Mohd Izzat Azim Arrifin , Nur Hidayah Mohamad and Rozaira Rashidi
author_facet	Azim Arrifin, Mohd Izzat Mohamad, Nur Hidayah Rashidi, Rozaira
author_sort	Azim Arrifin, Mohd Izzat
title	A study of customers' satisfaction towards service quality in Gadek Hot Spring / Mohd Izzat Azim Arrifin , Nur Hidayah Mohamad and Rozaira Rashidi
title_short	A study of customers' satisfaction towards service quality in Gadek Hot Spring / Mohd Izzat Azim Arrifin , Nur Hidayah Mohamad and Rozaira Rashidi
title_full	A study of customers' satisfaction towards service quality in Gadek Hot Spring / Mohd Izzat Azim Arrifin , Nur Hidayah Mohamad and Rozaira Rashidi
title_fullStr	A study of customers' satisfaction towards service quality in Gadek Hot Spring / Mohd Izzat Azim Arrifin , Nur Hidayah Mohamad and Rozaira Rashidi
title_full_unstemmed	A study of customers' satisfaction towards service quality in Gadek Hot Spring / Mohd Izzat Azim Arrifin , Nur Hidayah Mohamad and Rozaira Rashidi
title_sort	study of customers' satisfaction towards service quality in gadek hot spring / mohd izzat azim arrifin , nur hidayah mohamad and rozaira rashidi
publisher	Faculty of Hotel and Tourism Management
publishDate	2013
url	http://ir.uitm.edu.my/id/eprint/17219/ http://ir.uitm.edu.my/id/eprint/17219/2/PPb_MOHD%20IZZAT%20AZIM%20%20ARRIFIN%20HM%2013_5.pdf
first_indexed	2023-09-18T22:57:49Z
last_indexed	2023-09-18T22:57:49Z
_version_	1777417971912671232

A study of customers' satisfaction towards service quality in Gadek Hot Spring / Mohd Izzat Azim Arrifin , Nur Hidayah Mohamad and Rozaira Rashidi

Similar Items