A study on the factors that influencing customer satisfaction towards Melaka Crocodile Farm / Nur Aliya Mohd Fuad , Siti Nasuha Zainudin and Maryam Aziz

One of the major income generators to Malaysia's economy is through tourism industry. Due to the offerings of tourism industry which is service, it is significant for service provider to emphasize on customer satisfaction towards service quality and prevention of low customer satisfaction to ma...

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Main Authors:	Mohd Fuad, Nur Aliya, Zainudin, Siti Nasuha, Aziz, Maryam
Format:	Student Project
Language:	English
Published:	Faculty of Hotel and Tourism Management 2013
Online Access:	http://ir.uitm.edu.my/id/eprint/17225/ http://ir.uitm.edu.my/id/eprint/17225/2/PPb_NUR%20ALIYA%20%20MOHO%20FUAD%20HM%2013_5.pdf

id	uitm-17225
recordtype	eprints
spelling	uitm-172252019-10-08T07:03:46Z http://ir.uitm.edu.my/id/eprint/17225/ A study on the factors that influencing customer satisfaction towards Melaka Crocodile Farm / Nur Aliya Mohd Fuad , Siti Nasuha Zainudin and Maryam Aziz Mohd Fuad, Nur Aliya Zainudin, Siti Nasuha Aziz, Maryam One of the major income generators to Malaysia's economy is through tourism industry. Due to the offerings of tourism industry which is service, it is significant for service provider to emphasize on customer satisfaction towards service quality and prevention of low customer satisfaction to maintain the tourism industry reputation. The purpose of this study is to assess the customer satisfaction towards service quality provided by Melaka Crocodile Farm as well as pointing on the issues in service quality that service provider need to be aware of to reach and exceed customer expectations. Service perform in a service provider may not be visible but can bring a great threat to the service provider by imprinting negative perception and bad customer satisfaction on the overall service quality of the Melaka Crocodile Farm. Therefore, this research is to find out the connection between factors influencing customer to visit Melaka Crocodile Farm with their satisfaction. A total of 50 respondents consisting of Malaysian people are been interviewed. PSPP has been employed for data analysis with all the Cronbach Alphas above 0.7 and all had been fulfilled. The results showed that the service provider is found to have positive influence towards the service quality of Melaka Crocodile Farm. In conclusion, this study provides empirical evidence of service provider offered by the Melaka Crocodile Farm will lead to building of good service quality. Faculty of Hotel and Tourism Management 2013 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/17225/2/PPb_NUR%20ALIYA%20%20MOHO%20FUAD%20HM%2013_5.pdf Mohd Fuad, Nur Aliya and Zainudin, Siti Nasuha and Aziz, Maryam (2013) A study on the factors that influencing customer satisfaction towards Melaka Crocodile Farm / Nur Aliya Mohd Fuad , Siti Nasuha Zainudin and Maryam Aziz. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
description	One of the major income generators to Malaysia's economy is through tourism industry. Due to the offerings of tourism industry which is service, it is significant for service provider to emphasize on customer satisfaction towards service quality and prevention of low customer satisfaction to maintain the tourism industry reputation. The purpose of this study is to assess the customer satisfaction towards service quality provided by Melaka Crocodile Farm as well as pointing on the issues in service quality that service provider need to be aware of to reach and exceed customer expectations. Service perform in a service provider may not be visible but can bring a great threat to the service provider by imprinting negative perception and bad customer satisfaction on the overall service quality of the Melaka Crocodile Farm. Therefore, this research is to find out the connection between factors influencing customer to visit Melaka Crocodile Farm with their satisfaction. A total of 50 respondents consisting of Malaysian people are been interviewed. PSPP has been employed for data analysis with all the Cronbach Alphas above 0.7 and all had been fulfilled. The results showed that the service provider is found to have positive influence towards the service quality of Melaka Crocodile Farm. In conclusion, this study provides empirical evidence of service provider offered by the Melaka Crocodile Farm will lead to building of good service quality.
format	Student Project
author	Mohd Fuad, Nur Aliya Zainudin, Siti Nasuha Aziz, Maryam
spellingShingle	Mohd Fuad, Nur Aliya Zainudin, Siti Nasuha Aziz, Maryam A study on the factors that influencing customer satisfaction towards Melaka Crocodile Farm / Nur Aliya Mohd Fuad , Siti Nasuha Zainudin and Maryam Aziz
author_facet	Mohd Fuad, Nur Aliya Zainudin, Siti Nasuha Aziz, Maryam
author_sort	Mohd Fuad, Nur Aliya
title	A study on the factors that influencing customer satisfaction towards Melaka Crocodile Farm / Nur Aliya Mohd Fuad , Siti Nasuha Zainudin and Maryam Aziz
title_short	A study on the factors that influencing customer satisfaction towards Melaka Crocodile Farm / Nur Aliya Mohd Fuad , Siti Nasuha Zainudin and Maryam Aziz
title_full	A study on the factors that influencing customer satisfaction towards Melaka Crocodile Farm / Nur Aliya Mohd Fuad , Siti Nasuha Zainudin and Maryam Aziz
title_fullStr	A study on the factors that influencing customer satisfaction towards Melaka Crocodile Farm / Nur Aliya Mohd Fuad , Siti Nasuha Zainudin and Maryam Aziz
title_full_unstemmed	A study on the factors that influencing customer satisfaction towards Melaka Crocodile Farm / Nur Aliya Mohd Fuad , Siti Nasuha Zainudin and Maryam Aziz
title_sort	study on the factors that influencing customer satisfaction towards melaka crocodile farm / nur aliya mohd fuad , siti nasuha zainudin and maryam aziz
publisher	Faculty of Hotel and Tourism Management
publishDate	2013
url	http://ir.uitm.edu.my/id/eprint/17225/ http://ir.uitm.edu.my/id/eprint/17225/2/PPb_NUR%20ALIYA%20%20MOHO%20FUAD%20HM%2013_5.pdf
first_indexed	2023-09-18T22:57:50Z
last_indexed	2023-09-18T22:57:50Z
_version_	1777417972795572224

A study on the factors that influencing customer satisfaction towards Melaka Crocodile Farm / Nur Aliya Mohd Fuad , Siti Nasuha Zainudin and Maryam Aziz

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