Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter

Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter

This chapter illustrates the general description of this study. It started with the background of the study which expressed the SERQUAL dimensions towards passenger satisfaction. Next, the identification of research issues was organized in the problem statement. From there, the research objectives,...

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Main Authors: Mohammad Fadzilah, Siti Nurfatin, Margret Neri Peter
Format: Student Project
Language:English
Published: Faculty of Hotel and Tourism Management 2014
Online Access:http://ir.uitm.edu.my/id/eprint/17229/
http://ir.uitm.edu.my/id/eprint/17229/2/PPb_SITI%20NURFATIN%20MOHAMMAD%20FADZILAH%20HM%2014_5.pdf
id uitm-17229
recordtype eprints
spelling uitm-172292019-08-22T06:17:49Z http://ir.uitm.edu.my/id/eprint/17229/ Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter Mohammad Fadzilah, Siti Nurfatin Margret Neri Peter This chapter illustrates the general description of this study. It started with the background of the study which expressed the SERQUAL dimensions towards passenger satisfaction. Next, the identification of research issues was organized in the problem statement. From there, the research objectives, research questions and theoretical framework were developed and presented accordingly. Lastly, the researcher discussed about the significance of the study and its contribution towards management of Malacca International Airport, academician as well as the passengers. Faculty of Hotel and Tourism Management 2014 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/17229/2/PPb_SITI%20NURFATIN%20MOHAMMAD%20FADZILAH%20HM%2014_5.pdf Mohammad Fadzilah, Siti Nurfatin and Margret Neri Peter (2014) Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter. [Student Project] (Unpublished)
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
description This chapter illustrates the general description of this study. It started with the background of the study which expressed the SERQUAL dimensions towards passenger satisfaction. Next, the identification of research issues was organized in the problem statement. From there, the research objectives, research questions and theoretical framework were developed and presented accordingly. Lastly, the researcher discussed about the significance of the study and its contribution towards management of Malacca International Airport, academician as well as the passengers.
format Student Project
author Mohammad Fadzilah, Siti Nurfatin
Margret Neri Peter
spellingShingle Mohammad Fadzilah, Siti Nurfatin
Margret Neri Peter
Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter
author_facet Mohammad Fadzilah, Siti Nurfatin
Margret Neri Peter
author_sort Mohammad Fadzilah, Siti Nurfatin
title Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter
title_short Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter
title_full Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter
title_fullStr Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter
title_full_unstemmed Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter
title_sort passenger's satisfaction toward service quality at melaka international airport (mia) / siti nurfatin mohammad fadzilah , nor faezah mohd radzi and margret neri peter
publisher Faculty of Hotel and Tourism Management
publishDate 2014
url http://ir.uitm.edu.my/id/eprint/17229/
http://ir.uitm.edu.my/id/eprint/17229/2/PPb_SITI%20NURFATIN%20MOHAMMAD%20FADZILAH%20HM%2014_5.pdf
first_indexed 2023-09-18T22:57:50Z
last_indexed 2023-09-18T22:57:50Z
_version_ 1777417973385920512

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