Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin

Information technology is changing dramatically, largely due to the forces unleashed by major advances in computing, networking, and storage technology. Web sites and webbased system computerization is the most popular medium that is used by organizations to promote their product and services. Cu...

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Main Author:	Shamsuddin, Noor Hisham Affizam
Format:	Thesis
Language:	English
Published:	2006
Subjects:	Electronic computers. Computer science
Online Access:	http://ir.uitm.edu.my/id/eprint/1735/ http://ir.uitm.edu.my/id/eprint/1735/1/TD_NOOR%20HISHAM%20AFFIZAM%20B%20SHAMSUDDIN%20CS%2006_5%20P01.pdf

id	uitm-1735
recordtype	eprints
spelling	uitm-17352019-07-22T03:56:32Z http://ir.uitm.edu.my/id/eprint/1735/ Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin Shamsuddin, Noor Hisham Affizam Electronic computers. Computer science Information technology is changing dramatically, largely due to the forces unleashed by major advances in computing, networking, and storage technology. Web sites and webbased system computerization is the most popular medium that is used by organizations to promote their product and services. Currently, the process of forwarding complaint towards the organization by using the ADKRS pin 3/98 form or by phone call to direct line customer service known as helpdesk. The complaint later will be key in into the existing conventional system which hundred percent depend on the complaint report. This required a lot of time key in many complaints by users. This thesis discusses a web-based development for Pejabat Pengurusan Fasiliti Universiti Teknologi MARA, Shah Alam called Complaint Management System or e-Complaint. The system is very useful to the user because it will change manual conventional method to system computerized. Therefore, the objectives of the project are to identify the current process of forwarding complaint, procedure involved in managing the complaint and to determine the problems faced within the organization. The system would help the users and administration to access and monitor complaint easily via Internet. The project will produce new system 2006 Thesis NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/1735/1/TD_NOOR%20HISHAM%20AFFIZAM%20B%20SHAMSUDDIN%20CS%2006_5%20P01.pdf Shamsuddin, Noor Hisham Affizam (2006) Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin. Degree thesis, Universiti Teknologi MARA.
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Electronic computers. Computer science
spellingShingle	Electronic computers. Computer science Shamsuddin, Noor Hisham Affizam Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin
description	Information technology is changing dramatically, largely due to the forces unleashed by major advances in computing, networking, and storage technology. Web sites and webbased system computerization is the most popular medium that is used by organizations to promote their product and services. Currently, the process of forwarding complaint towards the organization by using the ADKRS pin 3/98 form or by phone call to direct line customer service known as helpdesk. The complaint later will be key in into the existing conventional system which hundred percent depend on the complaint report. This required a lot of time key in many complaints by users. This thesis discusses a web-based development for Pejabat Pengurusan Fasiliti Universiti Teknologi MARA, Shah Alam called Complaint Management System or e-Complaint. The system is very useful to the user because it will change manual conventional method to system computerized. Therefore, the objectives of the project are to identify the current process of forwarding complaint, procedure involved in managing the complaint and to determine the problems faced within the organization. The system would help the users and administration to access and monitor complaint easily via Internet. The project will produce new system
format	Thesis
author	Shamsuddin, Noor Hisham Affizam
author_facet	Shamsuddin, Noor Hisham Affizam
author_sort	Shamsuddin, Noor Hisham Affizam
title	Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin
title_short	Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin
title_full	Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin
title_fullStr	Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin
title_full_unstemmed	Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin
title_sort	development of complaint management system for pejabat pengurusan fasiliti uitm shah alam / noor hisham affizam shamsuddin
publishDate	2006
url	http://ir.uitm.edu.my/id/eprint/1735/ http://ir.uitm.edu.my/id/eprint/1735/1/TD_NOOR%20HISHAM%20AFFIZAM%20B%20SHAMSUDDIN%20CS%2006_5%20P01.pdf
first_indexed	2023-09-18T22:46:15Z
last_indexed	2023-09-18T22:46:15Z
_version_	1777417244494528512

Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin

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