Identifying and validating the dimensions of service quality for the banking industry in Malaysia / Jasmine Vivienne Andrew
The strategic nature of the banking sector, being the life-blood of business and industry, has garnered considerable attention since the recent global financial crisis. The liberalization and deregulation of the financial sector that stimulated intense competition among banking institutions is an is...
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| Format: | Thesis |
| Language: | English |
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2010
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| Online Access: | http://ir.uitm.edu.my/id/eprint/17706/ http://ir.uitm.edu.my/id/eprint/17706/2/TM_JASMINE%20VIVIENNE%20ANDREW%20BM%2010_5.pdf |