Shopping mall attractiveness: consumers decision towards the selection of shopping mall / Zaimatul Awang

Retail industry has been recognized as one of the industries that contributed to the rapid expansion of economic in Malaysia. As shopping malls is one of the sectors of the retail industry, it has played a prominent role in making Kuala Lumpur as number two of shopper paradise in Asia Pacific. Ea...

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Main Author:	Awang, Zaimatul
Format:	Thesis
Language:	English
Published:	2013
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/17730/ http://ir.uitm.edu.my/id/eprint/17730/1/TM_ZAIMATUL%20AWANG%20HM%2013_5.pdf

id	uitm-17730
recordtype	eprints
spelling	uitm-177302018-10-24T09:01:52Z http://ir.uitm.edu.my/id/eprint/17730/ Shopping mall attractiveness: consumers decision towards the selection of shopping mall / Zaimatul Awang Awang, Zaimatul Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations Retail industry has been recognized as one of the industries that contributed to the rapid expansion of economic in Malaysia. As shopping malls is one of the sectors of the retail industry, it has played a prominent role in making Kuala Lumpur as number two of shopper paradise in Asia Pacific. Each year, the number of visitors has growth and in order to cater a large number of visitors, the development of the shopping mall in Klang Valley area have rapidly increased and it has lead to the oversupply situation. Besides, the management and the developer did not aware on the attributes and the attractiveness factor of the shopping mall that have attracted consumer to visit the shopping mall. Thus, this study aim at identifying the attributes of the shopping mall that gives effect most to the consumer decision making in choosing shopping mall. The objective of the study is focusing on these three attributes which are accessibility and convenient, entertainment and environment. By using self administered questionnaires that have been adapted and adopted by various previous researchers, it has been distributed to the consumer of top five regional shopping malls in Klang Valley. A total of two hundred and thirty questionnaires were obtained and have been analyzed using the SPSS version 20. A descriptive and inferential used to obtain the results. The finding shows that those three attractiveness factor have affected consumer decision making but as to compare between those three attributes, the convenience attributes have give the most influence and effect towards consumers’ decision. Further implication and recommendations has also been given. 2013 Thesis NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/17730/1/TM_ZAIMATUL%20AWANG%20HM%2013_5.pdf Awang, Zaimatul (2013) Shopping mall attractiveness: consumers decision towards the selection of shopping mall / Zaimatul Awang. Masters thesis, Universiti Teknologi MARA.
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations Awang, Zaimatul Shopping mall attractiveness: consumers decision towards the selection of shopping mall / Zaimatul Awang
description	Retail industry has been recognized as one of the industries that contributed to the rapid expansion of economic in Malaysia. As shopping malls is one of the sectors of the retail industry, it has played a prominent role in making Kuala Lumpur as number two of shopper paradise in Asia Pacific. Each year, the number of visitors has growth and in order to cater a large number of visitors, the development of the shopping mall in Klang Valley area have rapidly increased and it has lead to the oversupply situation. Besides, the management and the developer did not aware on the attributes and the attractiveness factor of the shopping mall that have attracted consumer to visit the shopping mall. Thus, this study aim at identifying the attributes of the shopping mall that gives effect most to the consumer decision making in choosing shopping mall. The objective of the study is focusing on these three attributes which are accessibility and convenient, entertainment and environment. By using self administered questionnaires that have been adapted and adopted by various previous researchers, it has been distributed to the consumer of top five regional shopping malls in Klang Valley. A total of two hundred and thirty questionnaires were obtained and have been analyzed using the SPSS version 20. A descriptive and inferential used to obtain the results. The finding shows that those three attractiveness factor have affected consumer decision making but as to compare between those three attributes, the convenience attributes have give the most influence and effect towards consumers’ decision. Further implication and recommendations has also been given.
format	Thesis
author	Awang, Zaimatul
author_facet	Awang, Zaimatul
author_sort	Awang, Zaimatul
title	Shopping mall attractiveness: consumers decision towards the selection of shopping mall / Zaimatul Awang
title_short	Shopping mall attractiveness: consumers decision towards the selection of shopping mall / Zaimatul Awang
title_full	Shopping mall attractiveness: consumers decision towards the selection of shopping mall / Zaimatul Awang
title_fullStr	Shopping mall attractiveness: consumers decision towards the selection of shopping mall / Zaimatul Awang
title_full_unstemmed	Shopping mall attractiveness: consumers decision towards the selection of shopping mall / Zaimatul Awang
title_sort	shopping mall attractiveness: consumers decision towards the selection of shopping mall / zaimatul awang
publishDate	2013
url	http://ir.uitm.edu.my/id/eprint/17730/ http://ir.uitm.edu.my/id/eprint/17730/1/TM_ZAIMATUL%20AWANG%20HM%2013_5.pdf
first_indexed	2023-09-18T22:58:56Z
last_indexed	2023-09-18T22:58:56Z
_version_	1777418042835206144

Shopping mall attractiveness: consumers decision towards the selection of shopping mall / Zaimatul Awang

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