Relationships among corporate website quality, user satisfaction and behavioural loyalty / Sandra Rangai Balang
This study aimed to examine how corporate website quality would affect the users’ satisfaction and behavioral loyalty. Besides that, the role of frequency of website visit was also investigated to understand its influences on the relationships of corporate website quality, users’ satisfaction and th...
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| Format: | Thesis |
| Language: | English |
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2013
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| Online Access: | http://ir.uitm.edu.my/id/eprint/18458/ http://ir.uitm.edu.my/id/eprint/18458/2/TM_SANDRA%20RANGAI%20BALANG%20BM%2013_5.pdf |