The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin

This study will focus on measuring on the effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) by focusing on customer satisfaction. This study was conducted at Employees Provident Fund (EPF) Headquarter at Jalan Raja Laut, Kuala Lumpur where the focused respondent we...

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Main Author:	Nasruddin, Saiful Bakhtiar
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2007
Online Access:	http://ir.uitm.edu.my/id/eprint/18569/ http://ir.uitm.edu.my/id/eprint/18569/1/PPb_SAIFUL%20BAKHTIAR%20NASRUDDIN%20BM%2007_5.pdf

id	uitm-18569
recordtype	eprints
spelling	uitm-185692018-01-04T06:47:36Z http://ir.uitm.edu.my/id/eprint/18569/ The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin Nasruddin, Saiful Bakhtiar This study will focus on measuring on the effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) by focusing on customer satisfaction. This study was conducted at Employees Provident Fund (EPF) Headquarter at Jalan Raja Laut, Kuala Lumpur where the focused respondent were the EPF employees itself who using Employees Provident Fund Social Security Training Institute (ESSET) facilities and services. The dependent variable for this study is customer satisfaction, while the independent variable are facilities provided, management or personnel and variety of program or courses offered by Employees Provident Fund Social Security Training Institute (ESSET). The respondents have been choosing by using Simple Random Sampling method and the random process are doing by using lottery method. This objective are regarding to facilities provided by Employees Provident Fund Social Security Training Institute (ESSET), management and personnel at Employees Provident Fund Social Security Training Institute (ESSET) and training and courses provided by Employees Provident Fund Social Security Training Institute (ESSET). For this purpose, the data that has been collected through questionnaire will be analyzed using Statistical Package for Social Science program (SPSS) to ensure analysis on data frequencies. After conducted this research, researcher found that most of the respondents are satisfied with the training, courses and all facilities provided by Employees Provident Fund Social Security Training Institute (ESSET) but the Employees Provident Fund Social Security Training Institute (ESSET) management must improve certain factors to make sure their customer satisfaction level increasing in future. Faculty of Business and Management 2007 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/18569/1/PPb_SAIFUL%20BAKHTIAR%20NASRUDDIN%20BM%2007_5.pdf Nasruddin, Saiful Bakhtiar (2007) The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
description	This study will focus on measuring on the effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) by focusing on customer satisfaction. This study was conducted at Employees Provident Fund (EPF) Headquarter at Jalan Raja Laut, Kuala Lumpur where the focused respondent were the EPF employees itself who using Employees Provident Fund Social Security Training Institute (ESSET) facilities and services. The dependent variable for this study is customer satisfaction, while the independent variable are facilities provided, management or personnel and variety of program or courses offered by Employees Provident Fund Social Security Training Institute (ESSET). The respondents have been choosing by using Simple Random Sampling method and the random process are doing by using lottery method. This objective are regarding to facilities provided by Employees Provident Fund Social Security Training Institute (ESSET), management and personnel at Employees Provident Fund Social Security Training Institute (ESSET) and training and courses provided by Employees Provident Fund Social Security Training Institute (ESSET). For this purpose, the data that has been collected through questionnaire will be analyzed using Statistical Package for Social Science program (SPSS) to ensure analysis on data frequencies. After conducted this research, researcher found that most of the respondents are satisfied with the training, courses and all facilities provided by Employees Provident Fund Social Security Training Institute (ESSET) but the Employees Provident Fund Social Security Training Institute (ESSET) management must improve certain factors to make sure their customer satisfaction level increasing in future.
format	Student Project
author	Nasruddin, Saiful Bakhtiar
spellingShingle	Nasruddin, Saiful Bakhtiar The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin
author_facet	Nasruddin, Saiful Bakhtiar
author_sort	Nasruddin, Saiful Bakhtiar
title	The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin
title_short	The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin
title_full	The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin
title_fullStr	The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin
title_full_unstemmed	The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin
title_sort	effectiveness of employees provident fund social security training institute (esset) as the training centre for employees / saiful bakhtiar nasruddin
publisher	Faculty of Business and Management
publishDate	2007
url	http://ir.uitm.edu.my/id/eprint/18569/ http://ir.uitm.edu.my/id/eprint/18569/1/PPb_SAIFUL%20BAKHTIAR%20NASRUDDIN%20BM%2007_5.pdf
first_indexed	2023-09-18T23:00:49Z
last_indexed	2023-09-18T23:00:49Z
_version_	1777418161044324352

The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin

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