Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria
For service industry, it is rather difficult to measure quality of service since services are intangible in nature. Nevertheless, effort on measuring service quality will have to be done to form a basis of monitoring, control and planning. This study looks into the service quality attributes of post...
Main Authors: | , , |
---|---|
Format: | Article |
Language: | English |
Published: |
Faculty of Business and Management, Universiti Teknologi MARA, Puncak Alam Campus
2016
|
Subjects: | |
Online Access: | http://ir.uitm.edu.my/id/eprint/19029/ http://ir.uitm.edu.my/id/eprint/19029/ http://ir.uitm.edu.my/id/eprint/19029/1/AJ_SITI%20HALIJJAH%20SHARIFF%20JIBE%20B%2016.pdf |
id |
uitm-19029 |
---|---|
recordtype |
eprints |
spelling |
uitm-190292018-02-01T08:23:25Z http://ir.uitm.edu.my/id/eprint/19029/ Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria Shariff, Siti Halijjah Azman, Syazwani Amanina Zakria, Nur Fhatihah Service industries Professional education For service industry, it is rather difficult to measure quality of service since services are intangible in nature. Nevertheless, effort on measuring service quality will have to be done to form a basis of monitoring, control and planning. This study looks into the service quality attributes of postgraduate programme by research by having newly registered students to participate by answering the survey form. The findings confirm other research in this area in that lecturers play a major role in education. However, leisure seems to be the lower end of agreement if compared to academic, cost and industry link. Faculty of Business and Management, Universiti Teknologi MARA, Puncak Alam Campus 2016-12 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/19029/1/AJ_SITI%20HALIJJAH%20SHARIFF%20JIBE%20B%2016.pdf Shariff, Siti Halijjah and Azman, Syazwani Amanina and Zakria, Nur Fhatihah (2016) Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria. Journal of International Business, Economics and Entrepreneurship (JIBE), 1 (1). pp. 35-38. ISSN 2550-1429 https://jibe.uitm.edu.my/ |
repository_type |
Digital Repository |
institution_category |
Local University |
institution |
Universiti Teknologi MARA |
building |
UiTM Institutional Repository |
collection |
Online Access |
language |
English |
topic |
Service industries Professional education |
spellingShingle |
Service industries Professional education Shariff, Siti Halijjah Azman, Syazwani Amanina Zakria, Nur Fhatihah Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria |
description |
For service industry, it is rather difficult to measure quality of service since services are intangible in nature. Nevertheless, effort on measuring service quality will have to be done to form a basis of monitoring, control and planning. This study looks into the service quality attributes of postgraduate programme by research by having newly registered students to participate by answering the survey form. The findings confirm other research in this area in that lecturers play a major role in education. However, leisure seems to be the lower end of agreement if compared to academic, cost and industry link. |
format |
Article |
author |
Shariff, Siti Halijjah Azman, Syazwani Amanina Zakria, Nur Fhatihah |
author_facet |
Shariff, Siti Halijjah Azman, Syazwani Amanina Zakria, Nur Fhatihah |
author_sort |
Shariff, Siti Halijjah |
title |
Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria |
title_short |
Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria |
title_full |
Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria |
title_fullStr |
Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria |
title_full_unstemmed |
Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria |
title_sort |
service quality attributes: perspective of newly registered postgraduate students by research / siti halijjah shariff, syazwani amanina azman, nur fhatihah zakria |
publisher |
Faculty of Business and Management, Universiti Teknologi MARA, Puncak Alam Campus |
publishDate |
2016 |
url |
http://ir.uitm.edu.my/id/eprint/19029/ http://ir.uitm.edu.my/id/eprint/19029/ http://ir.uitm.edu.my/id/eprint/19029/1/AJ_SITI%20HALIJJAH%20SHARIFF%20JIBE%20B%2016.pdf |
first_indexed |
2023-09-18T23:01:41Z |
last_indexed |
2023-09-18T23:01:41Z |
_version_ |
1777418215510507520 |