Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria

Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria

For service industry, it is rather difficult to measure quality of service since services are intangible in nature. Nevertheless, effort on measuring service quality will have to be done to form a basis of monitoring, control and planning. This study looks into the service quality attributes of post...

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Main Authors: Shariff, Siti Halijjah, Azman, Syazwani Amanina, Zakria, Nur Fhatihah
Format: Article
Language:English
Published: Faculty of Business and Management, Universiti Teknologi MARA, Puncak Alam Campus 2016
Subjects:
Service industries
Professional education
Online Access:http://ir.uitm.edu.my/id/eprint/19029/
http://ir.uitm.edu.my/id/eprint/19029/
http://ir.uitm.edu.my/id/eprint/19029/1/AJ_SITI%20HALIJJAH%20SHARIFF%20JIBE%20B%2016.pdf
id uitm-19029
recordtype eprints
spelling uitm-190292018-02-01T08:23:25Z http://ir.uitm.edu.my/id/eprint/19029/ Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria Shariff, Siti Halijjah Azman, Syazwani Amanina Zakria, Nur Fhatihah Service industries Professional education For service industry, it is rather difficult to measure quality of service since services are intangible in nature. Nevertheless, effort on measuring service quality will have to be done to form a basis of monitoring, control and planning. This study looks into the service quality attributes of postgraduate programme by research by having newly registered students to participate by answering the survey form. The findings confirm other research in this area in that lecturers play a major role in education. However, leisure seems to be the lower end of agreement if compared to academic, cost and industry link. Faculty of Business and Management, Universiti Teknologi MARA, Puncak Alam Campus 2016-12 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/19029/1/AJ_SITI%20HALIJJAH%20SHARIFF%20JIBE%20B%2016.pdf Shariff, Siti Halijjah and Azman, Syazwani Amanina and Zakria, Nur Fhatihah (2016) Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria. Journal of International Business, Economics and Entrepreneurship (JIBE), 1 (1). pp. 35-38. ISSN 2550-1429 https://jibe.uitm.edu.my/
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
topic Service industries
Professional education
spellingShingle Service industries
Professional education
Shariff, Siti Halijjah
Azman, Syazwani Amanina
Zakria, Nur Fhatihah
Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria
description For service industry, it is rather difficult to measure quality of service since services are intangible in nature. Nevertheless, effort on measuring service quality will have to be done to form a basis of monitoring, control and planning. This study looks into the service quality attributes of postgraduate programme by research by having newly registered students to participate by answering the survey form. The findings confirm other research in this area in that lecturers play a major role in education. However, leisure seems to be the lower end of agreement if compared to academic, cost and industry link.
format Article
author Shariff, Siti Halijjah
Azman, Syazwani Amanina
Zakria, Nur Fhatihah
author_facet Shariff, Siti Halijjah
Azman, Syazwani Amanina
Zakria, Nur Fhatihah
author_sort Shariff, Siti Halijjah
title Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria
title_short Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria
title_full Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria
title_fullStr Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria
title_full_unstemmed Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria
title_sort service quality attributes: perspective of newly registered postgraduate students by research / siti halijjah shariff, syazwani amanina azman, nur fhatihah zakria
publisher Faculty of Business and Management, Universiti Teknologi MARA, Puncak Alam Campus
publishDate 2016
url http://ir.uitm.edu.my/id/eprint/19029/
http://ir.uitm.edu.my/id/eprint/19029/
http://ir.uitm.edu.my/id/eprint/19029/1/AJ_SITI%20HALIJJAH%20SHARIFF%20JIBE%20B%2016.pdf
first_indexed 2023-09-18T23:01:41Z
last_indexed 2023-09-18T23:01:41Z
_version_ 1777418215510507520

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