An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat

Guthrie Property Development Holdings Berhad (GPDH) has made a move from Kumpulan Guthrie Berhad, venturing into property development in 1994 through a 55 per cent stake. GPDH was awarded ISO 9001:2000 certification from SIRIM QAS International Sdn. Berhad. The achievement paves the way for recognit...

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Main Author: Limat, Mazhayu
Format: Student Project
Language:English
Published: Faculty of Business and Management 2007
Online Access:http://ir.uitm.edu.my/id/eprint/19089/
http://ir.uitm.edu.my/id/eprint/19089/1/PPb_MAZHAYU%20LIMAT%20BM%2007_5.pdf
id uitm-19089
recordtype eprints
spelling uitm-190892018-02-13T08:03:31Z http://ir.uitm.edu.my/id/eprint/19089/ An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat Limat, Mazhayu Guthrie Property Development Holdings Berhad (GPDH) has made a move from Kumpulan Guthrie Berhad, venturing into property development in 1994 through a 55 per cent stake. GPDH was awarded ISO 9001:2000 certification from SIRIM QAS International Sdn. Berhad. The achievement paves the way for recognition of a quality builder status and to maintain their quality of management performance, they need to improve their process performance to ensure they can achieve the ISO objective. The purpose of this project paper is to study on improving performance of the Sales Administration process to overcome some common weaknesses where they are having problems while receiving the Sales and Purchase Agreement (SPA), getting authorized signatories and collecting 10% balance of payment within three months. This project paper proposed three behavioral indicators for process performance which includes time management, team productivity and team working of organizational as the key to improve performance. Data being collected by questionnaire, telephone calls interviews and also observation in the Sales Office of Guthrie Property Development Holding and Project Development Office. Thus further studies being done to find the way Of improving the Sales Administration Processes. Faculty of Business and Management 2007 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/19089/1/PPb_MAZHAYU%20LIMAT%20BM%2007_5.pdf Limat, Mazhayu (2007) An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat. [Student Project] (Unpublished)
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
description Guthrie Property Development Holdings Berhad (GPDH) has made a move from Kumpulan Guthrie Berhad, venturing into property development in 1994 through a 55 per cent stake. GPDH was awarded ISO 9001:2000 certification from SIRIM QAS International Sdn. Berhad. The achievement paves the way for recognition of a quality builder status and to maintain their quality of management performance, they need to improve their process performance to ensure they can achieve the ISO objective. The purpose of this project paper is to study on improving performance of the Sales Administration process to overcome some common weaknesses where they are having problems while receiving the Sales and Purchase Agreement (SPA), getting authorized signatories and collecting 10% balance of payment within three months. This project paper proposed three behavioral indicators for process performance which includes time management, team productivity and team working of organizational as the key to improve performance. Data being collected by questionnaire, telephone calls interviews and also observation in the Sales Office of Guthrie Property Development Holding and Project Development Office. Thus further studies being done to find the way Of improving the Sales Administration Processes.
format Student Project
author Limat, Mazhayu
spellingShingle Limat, Mazhayu
An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat
author_facet Limat, Mazhayu
author_sort Limat, Mazhayu
title An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat
title_short An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat
title_full An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat
title_fullStr An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat
title_full_unstemmed An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat
title_sort improvement of the sales administration process performance; a case study at guthrie property development holding berhad (gpdh), bukit jelutong shah alam / mazhayu limat
publisher Faculty of Business and Management
publishDate 2007
url http://ir.uitm.edu.my/id/eprint/19089/
http://ir.uitm.edu.my/id/eprint/19089/1/PPb_MAZHAYU%20LIMAT%20BM%2007_5.pdf
first_indexed 2023-09-18T23:01:49Z
last_indexed 2023-09-18T23:01:49Z
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