The effect of training attributes and the moderating role of changed behaviour on employee performance: an examination in the context of Malaysian hotels / Fadzilah Mohd Shariff

Research indicates that more than 80% of the knowledge and skills gained in training programs is not applied in the workplace, but there is growing body of evidence that recognizes managerial involvement as a primary factor in improving training transfer. Individual characteristics and work environm...

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Main Author:	Mohd Shariff, Fadzilah
Format:	Book Section
Language:	English
Published:	Institute of Graduate Studies, UiTM 2013
Subjects:	Personnel management. Employment management
Online Access:	http://ir.uitm.edu.my/id/eprint/19145/ http://ir.uitm.edu.my/id/eprint/19145/1/ABS_FADZILAH%20MOHD%20SHARIFF%20TDRA%20VOL%204%20IGS%2013.pdf

id	uitm-19145
recordtype	eprints
spelling	uitm-191452018-06-11T06:17:03Z http://ir.uitm.edu.my/id/eprint/19145/ The effect of training attributes and the moderating role of changed behaviour on employee performance: an examination in the context of Malaysian hotels / Fadzilah Mohd Shariff Mohd Shariff, Fadzilah Personnel management. Employment management Research indicates that more than 80% of the knowledge and skills gained in training programs is not applied in the workplace, but there is growing body of evidence that recognizes managerial involvement as a primary factor in improving training transfer. Individual characteristics and work environment variables have been emphasized by research as important in the transfer of training, but it is surprising that little research has addressed the issue of the employees’ own individual characteristics and work environment variables as being significant in their ability to transfer their knowledge and skills gained from training back to the job. The purpose of the study is to examine the relationship among selected trainee characteristics variables and work environment variables in the process of behavioural change and effect on employee performance in the Malaysian hospitality industry. The two influential factors that emerged from the various learning transfer models were individual characteristics (e.g., motivation) and work environment (e.g., supervisor support, co-worker support, and the opportunity-to-use the available resources). The hypotheses and supporting logic for linkages between the variables are drawn from several research foundation and theories. The proposed hypotheses were tested with data collected from frontline restaurant service employees working in four and five star rating hotels in Kelang Valley, Malaysia. Confirmatory factor analysis (CFA) was utilized to assess the measurement model, and path analysis with structural equation modelling (SEM) was employed to test the proposed hypotheses. The results of the study showed that the proposed individual characteristics and work environment variables have a significant effect on frontline employees’ performance. Employees’ motivation and employees’ performance received strong support in a significant relationship (β: 0.778, t: 4.510, p<0.001)… Institute of Graduate Studies, UiTM 2013 Book Section PeerReviewed text en http://ir.uitm.edu.my/id/eprint/19145/1/ABS_FADZILAH%20MOHD%20SHARIFF%20TDRA%20VOL%204%20IGS%2013.pdf Mohd Shariff, Fadzilah (2013) The effect of training attributes and the moderating role of changed behaviour on employee performance: an examination in the context of Malaysian hotels / Fadzilah Mohd Shariff. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 4 (4). Institute of Graduate Studies, UiTM, Shah Alam.
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Personnel management. Employment management
spellingShingle	Personnel management. Employment management Mohd Shariff, Fadzilah The effect of training attributes and the moderating role of changed behaviour on employee performance: an examination in the context of Malaysian hotels / Fadzilah Mohd Shariff
description	Research indicates that more than 80% of the knowledge and skills gained in training programs is not applied in the workplace, but there is growing body of evidence that recognizes managerial involvement as a primary factor in improving training transfer. Individual characteristics and work environment variables have been emphasized by research as important in the transfer of training, but it is surprising that little research has addressed the issue of the employees’ own individual characteristics and work environment variables as being significant in their ability to transfer their knowledge and skills gained from training back to the job. The purpose of the study is to examine the relationship among selected trainee characteristics variables and work environment variables in the process of behavioural change and effect on employee performance in the Malaysian hospitality industry. The two influential factors that emerged from the various learning transfer models were individual characteristics (e.g., motivation) and work environment (e.g., supervisor support, co-worker support, and the opportunity-to-use the available resources). The hypotheses and supporting logic for linkages between the variables are drawn from several research foundation and theories. The proposed hypotheses were tested with data collected from frontline restaurant service employees working in four and five star rating hotels in Kelang Valley, Malaysia. Confirmatory factor analysis (CFA) was utilized to assess the measurement model, and path analysis with structural equation modelling (SEM) was employed to test the proposed hypotheses. The results of the study showed that the proposed individual characteristics and work environment variables have a significant effect on frontline employees’ performance. Employees’ motivation and employees’ performance received strong support in a significant relationship (β: 0.778, t: 4.510, p<0.001)…
format	Book Section
author	Mohd Shariff, Fadzilah
author_facet	Mohd Shariff, Fadzilah
author_sort	Mohd Shariff, Fadzilah
title	The effect of training attributes and the moderating role of changed behaviour on employee performance: an examination in the context of Malaysian hotels / Fadzilah Mohd Shariff
title_short	The effect of training attributes and the moderating role of changed behaviour on employee performance: an examination in the context of Malaysian hotels / Fadzilah Mohd Shariff
title_full	The effect of training attributes and the moderating role of changed behaviour on employee performance: an examination in the context of Malaysian hotels / Fadzilah Mohd Shariff
title_fullStr	The effect of training attributes and the moderating role of changed behaviour on employee performance: an examination in the context of Malaysian hotels / Fadzilah Mohd Shariff
title_full_unstemmed	The effect of training attributes and the moderating role of changed behaviour on employee performance: an examination in the context of Malaysian hotels / Fadzilah Mohd Shariff
title_sort	effect of training attributes and the moderating role of changed behaviour on employee performance: an examination in the context of malaysian hotels / fadzilah mohd shariff
publisher	Institute of Graduate Studies, UiTM
publishDate	2013
url	http://ir.uitm.edu.my/id/eprint/19145/ http://ir.uitm.edu.my/id/eprint/19145/1/ABS_FADZILAH%20MOHD%20SHARIFF%20TDRA%20VOL%204%20IGS%2013.pdf
first_indexed	2023-09-18T23:01:57Z
last_indexed	2023-09-18T23:01:57Z
_version_	1777418231906041856

The effect of training attributes and the moderating role of changed behaviour on employee performance: an examination in the context of Malaysian hotels / Fadzilah Mohd Shariff

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