The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani

This thesis reports the relationship between Emotional Intelligence (EI) and Occupational Performance (OP) of Malaysian Public Librarians (MPLibs). Public librarians are important assets since they are social agents that advocate a knowledge society development in Malaysia. As employees in service o...

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Main Author:	Abdullah Sani, Mad Khir Johari
Format:	Book Section
Language:	English
Published:	Institute of Graduate Studies, UiTM 2013
Subjects:	Malaysia
Online Access:	http://ir.uitm.edu.my/id/eprint/19147/ http://ir.uitm.edu.my/id/eprint/19147/1/ABS_MAD%20KHIR%20JOHARI%20ABDULLAH%20SANI%20TDRA%20VOL%204%20IGS%2013.pdf

id	uitm-19147
recordtype	eprints
spelling	uitm-191472018-06-11T06:22:34Z http://ir.uitm.edu.my/id/eprint/19147/ The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani Abdullah Sani, Mad Khir Johari Malaysia This thesis reports the relationship between Emotional Intelligence (EI) and Occupational Performance (OP) of Malaysian Public Librarians (MPLibs). Public librarians are important assets since they are social agents that advocate a knowledge society development in Malaysia. As employees in service organizations, they are expected to be highly dynamic and provide quality services. These jobs involve understanding, communicating, empathizing with and learning from other members working in the organizations. These skills require not only a high degree of intellectual ability but a high level of EI. EI, therefore, seems to be considered essential for library employees understand other people’s feelings and for them to be involved in a relationship that will facilitate successful management and performance. This research employs a sequential exploratory mixed-method through semi structured interviews followed by a survey. Phase one of the preliminary study explored the librarians’ experiences and perceptions pertaining to EI through face-to-face interviews. Fourteen senior public librarians informed this phase of the study. The qualitative data were transcribed and coded based on Predetermined Concept Choice Mapping data analysis to refine and ascertain research model, variables, hypotheses and EI dimensions. 20 EI dimensions including 2 new dimensions were found and applied by MPLibs and help develop Public Librarian Emotional Intelligence Questionnaire (PubLIBEIQ)… Institute of Graduate Studies, UiTM 2013 Book Section PeerReviewed text en http://ir.uitm.edu.my/id/eprint/19147/1/ABS_MAD%20KHIR%20JOHARI%20ABDULLAH%20SANI%20TDRA%20VOL%204%20IGS%2013.pdf Abdullah Sani, Mad Khir Johari (2013) The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 4 (4). Institute of Graduate Studies, UiTM, Shah Alam.
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Malaysia
spellingShingle	Malaysia Abdullah Sani, Mad Khir Johari The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani
description	This thesis reports the relationship between Emotional Intelligence (EI) and Occupational Performance (OP) of Malaysian Public Librarians (MPLibs). Public librarians are important assets since they are social agents that advocate a knowledge society development in Malaysia. As employees in service organizations, they are expected to be highly dynamic and provide quality services. These jobs involve understanding, communicating, empathizing with and learning from other members working in the organizations. These skills require not only a high degree of intellectual ability but a high level of EI. EI, therefore, seems to be considered essential for library employees understand other people’s feelings and for them to be involved in a relationship that will facilitate successful management and performance. This research employs a sequential exploratory mixed-method through semi structured interviews followed by a survey. Phase one of the preliminary study explored the librarians’ experiences and perceptions pertaining to EI through face-to-face interviews. Fourteen senior public librarians informed this phase of the study. The qualitative data were transcribed and coded based on Predetermined Concept Choice Mapping data analysis to refine and ascertain research model, variables, hypotheses and EI dimensions. 20 EI dimensions including 2 new dimensions were found and applied by MPLibs and help develop Public Librarian Emotional Intelligence Questionnaire (PubLIBEIQ)…
format	Book Section
author	Abdullah Sani, Mad Khir Johari
author_facet	Abdullah Sani, Mad Khir Johari
author_sort	Abdullah Sani, Mad Khir Johari
title	The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani
title_short	The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani
title_full	The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani
title_fullStr	The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani
title_full_unstemmed	The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani
title_sort	relationship between emotional intelligence and occupational performance among librarians in public libraries, malaysia / mad khir johari abdullah sani
publisher	Institute of Graduate Studies, UiTM
publishDate	2013
url	http://ir.uitm.edu.my/id/eprint/19147/ http://ir.uitm.edu.my/id/eprint/19147/1/ABS_MAD%20KHIR%20JOHARI%20ABDULLAH%20SANI%20TDRA%20VOL%204%20IGS%2013.pdf
first_indexed	2023-09-18T23:01:57Z
last_indexed	2023-09-18T23:01:57Z
_version_	1777418232202788864

The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani

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