Othman, Z. (2015). The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman. Institute of Graduate Studies, UiTM.
Chicago Style (17th ed.) CitationOthman, Zulhan. The Influence of Service Delivery Failures, Service Recovery and Perceived Values on Customer Behavioural Intentions in Malay Restaurants / Zulhan Othman. Institute of Graduate Studies, UiTM, 2015.
MLA (8th ed.) CitationOthman, Zulhan. The Influence of Service Delivery Failures, Service Recovery and Perceived Values on Customer Behavioural Intentions in Malay Restaurants / Zulhan Othman. Institute of Graduate Studies, UiTM, 2015.
Warning: These citations may not always be 100% accurate.