Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]

Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients...

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Main Authors:	Abd Manaf, Noor Hazilah, Maulan, Suharni, Hussin, Husnayati, Jahn Kassim, Puteri Nemie, Alavi, Rokiah, Dahar, iZainurin
Format:	Article
Language:	English
Published:	Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Selangor, Puncak Alam Campus 2017
Subjects:	Travel and the state. Tourism
Online Access:	http://ir.uitm.edu.my/id/eprint/19454/ http://ir.uitm.edu.my/id/eprint/19454/ http://ir.uitm.edu.my/id/eprint/19454/7/AJ_NOOR%20HAZILAH%20ABD%20MANAF%20JTHCA%20B%2017.pdf

id	uitm-19454
recordtype	eprints
spelling	uitm-194542018-03-13T21:48:32Z http://ir.uitm.edu.my/id/eprint/19454/ Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.] Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahar, iZainurin Travel and the state. Tourism Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients who travel abroad to another country for medical treatment, which may range from wellness services to invasive procedures such as a heart bypass or organ transplant. As a major medical tourism country, the study seeks to explore the impact of service quality on perceived value, patient satisfaction, and future intention of patients to seek medical services in the country again. This study also investigates the relationship between patient satisfaction and perceived value; and between future intention and perceived value. A structural model by using PLS-SEM was established from the research finding with data collected from 161 responses from medical tourists surveyed in major destination hospitals in Kuala Lumpur, Malacca, and Penang. Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Selangor, Puncak Alam Campus 2017-12 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/19454/7/AJ_NOOR%20HAZILAH%20ABD%20MANAF%20JTHCA%20B%2017.pdf Abd Manaf, Noor Hazilah and Maulan, Suharni and Hussin, Husnayati and Jahn Kassim, Puteri Nemie and Alavi, Rokiah and Dahar, iZainurin (2017) Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (3). pp. 1-12. ISSN 2590-3837 http://www.jthca.org
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Travel and the state. Tourism
spellingShingle	Travel and the state. Tourism Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahar, iZainurin Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]
description	Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients who travel abroad to another country for medical treatment, which may range from wellness services to invasive procedures such as a heart bypass or organ transplant. As a major medical tourism country, the study seeks to explore the impact of service quality on perceived value, patient satisfaction, and future intention of patients to seek medical services in the country again. This study also investigates the relationship between patient satisfaction and perceived value; and between future intention and perceived value. A structural model by using PLS-SEM was established from the research finding with data collected from 161 responses from medical tourists surveyed in major destination hospitals in Kuala Lumpur, Malacca, and Penang.
format	Article
author	Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahar, iZainurin
author_facet	Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahar, iZainurin
author_sort	Abd Manaf, Noor Hazilah
title	Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]
title_short	Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]
title_full	Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]
title_fullStr	Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]
title_full_unstemmed	Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]
title_sort	service quality, value, satisfaction and future intention in medical tourism / noor hazilah abd manaf…[et al.]
publisher	Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Selangor, Puncak Alam Campus
publishDate	2017
url	http://ir.uitm.edu.my/id/eprint/19454/ http://ir.uitm.edu.my/id/eprint/19454/ http://ir.uitm.edu.my/id/eprint/19454/7/AJ_NOOR%20HAZILAH%20ABD%20MANAF%20JTHCA%20B%2017.pdf
first_indexed	2023-09-18T23:02:36Z
last_indexed	2023-09-18T23:02:36Z
_version_	1777418273163313152

Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]

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