Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim

Turnover is one of the most critical issue in hotel industry. Turnover in front office department may somehow affect the hotel’s service quality standard and operations that may jeopardize the hotel image and guest expectation. An effective leadership style implemented by the management plays an imp...

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Main Authors:	Lokman Hakim, Azlinda Hakim, Mohamad Ibrahim, Hairunnisa
Format:	Article
Language:	English
Published:	Faculty of Hotel Management and Tourism, Universiti Teknologi MARA, Selangor, Puncak Alam Campus 2017
Subjects:	Travel and the state. Tourism Job satisfaction Turnover of employees. Labor turnover
Online Access:	http://ir.uitm.edu.my/id/eprint/19475/ http://ir.uitm.edu.my/id/eprint/19475/ http://ir.uitm.edu.my/id/eprint/19475/7/AJ_AZLINDA%20HAKIM%20LOKMAN%20HAKIM%20JTHCA%20B%2017.pdf

id	uitm-19475
recordtype	eprints
spelling	uitm-194752018-03-13T02:40:31Z http://ir.uitm.edu.my/id/eprint/19475/ Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim Lokman Hakim, Azlinda Hakim Mohamad Ibrahim, Hairunnisa Travel and the state. Tourism Job satisfaction Turnover of employees. Labor turnover Turnover is one of the most critical issue in hotel industry. Turnover in front office department may somehow affect the hotel’s service quality standard and operations that may jeopardize the hotel image and guest expectation. An effective leadership style implemented by the management plays an important role in monitoring and maintaining the service consistency. In hospitality industry, transformational leadership has seen to be the most suitable leadership style that can be implement by the leader. This research will be focusing on transformational leadership among front office employees in Malaysian hotels as independent variable, and overall job satisfaction as mediating variable; which may lead to turnover intention as the outcome variable. A judgmental sampling technique was employed in this study. A total of 250 questionnaires were distributed randomly to both front office employees and managers who are working in selected four and five-star Malaysian hotels. The results of this study showed that the mediating role of overall job satisfaction have significant relationship between transformational leadership and turnover intention. Careful consideration of the best leadership style implemented in the department will justify the level of overall job satisfaction and turnover intention among front office employee. Faculty of Hotel Management and Tourism, Universiti Teknologi MARA, Selangor, Puncak Alam Campus 2017-09 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/19475/7/AJ_AZLINDA%20HAKIM%20LOKMAN%20HAKIM%20JTHCA%20B%2017.pdf Lokman Hakim, Azlinda Hakim and Mohamad Ibrahim, Hairunnisa (2017) Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-12. ISSN 2590-3837 http://www.jthca.org
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Travel and the state. Tourism Job satisfaction Turnover of employees. Labor turnover
spellingShingle	Travel and the state. Tourism Job satisfaction Turnover of employees. Labor turnover Lokman Hakim, Azlinda Hakim Mohamad Ibrahim, Hairunnisa Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim
description	Turnover is one of the most critical issue in hotel industry. Turnover in front office department may somehow affect the hotel’s service quality standard and operations that may jeopardize the hotel image and guest expectation. An effective leadership style implemented by the management plays an important role in monitoring and maintaining the service consistency. In hospitality industry, transformational leadership has seen to be the most suitable leadership style that can be implement by the leader. This research will be focusing on transformational leadership among front office employees in Malaysian hotels as independent variable, and overall job satisfaction as mediating variable; which may lead to turnover intention as the outcome variable. A judgmental sampling technique was employed in this study. A total of 250 questionnaires were distributed randomly to both front office employees and managers who are working in selected four and five-star Malaysian hotels. The results of this study showed that the mediating role of overall job satisfaction have significant relationship between transformational leadership and turnover intention. Careful consideration of the best leadership style implemented in the department will justify the level of overall job satisfaction and turnover intention among front office employee.
format	Article
author	Lokman Hakim, Azlinda Hakim Mohamad Ibrahim, Hairunnisa
author_facet	Lokman Hakim, Azlinda Hakim Mohamad Ibrahim, Hairunnisa
author_sort	Lokman Hakim, Azlinda Hakim
title	Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim
title_short	Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim
title_full	Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim
title_fullStr	Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim
title_full_unstemmed	Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim
title_sort	transformational leadership and turnover intention : mediating role of overall job satisfaction / azlinda hakim lokman hakim and hairunnisa mohamad ibrahim
publisher	Faculty of Hotel Management and Tourism, Universiti Teknologi MARA, Selangor, Puncak Alam Campus
publishDate	2017
url	http://ir.uitm.edu.my/id/eprint/19475/ http://ir.uitm.edu.my/id/eprint/19475/ http://ir.uitm.edu.my/id/eprint/19475/7/AJ_AZLINDA%20HAKIM%20LOKMAN%20HAKIM%20JTHCA%20B%2017.pdf
first_indexed	2023-09-18T23:02:39Z
last_indexed	2023-09-18T23:02:39Z
_version_	1777418276101423104

Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim

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