Training transfer: The interaction of changed behaviour and co-worker support on job performance / Fadzilah Mohd Shariff, Artinah Zainal and Rahmat Hashim
The present study examined the moderating effect of changed behav-iour on the relationship between co-workers support on frontline employees job performance. The authors hypothesize that co-work-ers support are more strongly related to performance among front-line employees reporting low than high l...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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UiTM Press
2013
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/20602/ http://ir.uitm.edu.my/id/eprint/20602/1/AJ_FADZILAH%20MOHD%20SHARIFF%20JTHCA%2013.pdf |
| Summary: | The present study examined the moderating effect of changed behav-iour on the relationship between co-workers support on frontline employees job performance. The authors hypothesize that co-work-ers support are more strongly related to performance among front-line employees reporting low than high level in changed behaviour. Results of Structural Equation Modeling, gathered from 264 employ-ees who held positions as Food and Beverage outlet servers in 4 and 5 star ratings hotels, support the hypothesis. The result indicates that when frontline employees’ exhibit low changed behaviour, the relationships between co-worker support and job performance are stronger. Implications for substantive research, strengths and limita-tions, and directions for future research are offered. |
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