Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran

The World Wide Web has unleashed people's imagination and a plethora of new technologies have emerged. Since these technologies have spring up to address different requirements, it has become imperative to understand how this different technology fit together. PERNEC Corporation Berhad (PCB)...

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Bibliographic Details
Main Author:	Mohd Amran, Ainaa Nadia
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2007
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/21388/ http://ir.uitm.edu.my/id/eprint/21388/1/PPb_AINAA%20NADIA%20MOHD%20AMRAN%20M%20BM%2007_5.pdf

id	uitm-21388
recordtype	eprints
spelling	uitm-213882018-10-25T06:45:55Z http://ir.uitm.edu.my/id/eprint/21388/ Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran Mohd Amran, Ainaa Nadia Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations The World Wide Web has unleashed people's imagination and a plethora of new technologies have emerged. Since these technologies have spring up to address different requirements, it has become imperative to understand how this different technology fit together. PERNEC Corporation Berhad (PCB) and Jabatan Pengangkutan Jalan (JPJ) are using web to enhance communication with customers, to sell their services through an alternative channel and to reduce the costs of interacting with customers. To encourage repeat purchase and build customer loyalty, PERNEC Corporation Berhad and Jabatan Pengangkutan Jalan must know the customer perception and satisfaction towards the services that they provided. PERNEC Corporation Berhad and Jabatan Pengangkutan Jalan have experienced in using the web and began to realize that the key determinants of success or failure are for merely web presence or low price but instead center on delivery electronic service quality (e-SO). They also must shift the focus of e-business from e-commerce-the transition-to-eservice- all cues and encounters that occur before, during and after the transition. Faculty of Business and Management 2007 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/21388/1/PPb_AINAA%20NADIA%20MOHD%20AMRAN%20M%20BM%2007_5.pdf Mohd Amran, Ainaa Nadia (2007) Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Mohd Amran, Ainaa Nadia Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran
description	The World Wide Web has unleashed people's imagination and a plethora of new technologies have emerged. Since these technologies have spring up to address different requirements, it has become imperative to understand how this different technology fit together. PERNEC Corporation Berhad (PCB) and Jabatan Pengangkutan Jalan (JPJ) are using web to enhance communication with customers, to sell their services through an alternative channel and to reduce the costs of interacting with customers. To encourage repeat purchase and build customer loyalty, PERNEC Corporation Berhad and Jabatan Pengangkutan Jalan must know the customer perception and satisfaction towards the services that they provided. PERNEC Corporation Berhad and Jabatan Pengangkutan Jalan have experienced in using the web and began to realize that the key determinants of success or failure are for merely web presence or low price but instead center on delivery electronic service quality (e-SO). They also must shift the focus of e-business from e-commerce-the transition-to-eservice- all cues and encounters that occur before, during and after the transition.
format	Student Project
author	Mohd Amran, Ainaa Nadia
author_facet	Mohd Amran, Ainaa Nadia
author_sort	Mohd Amran, Ainaa Nadia
title	Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran
title_short	Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran
title_full	Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran
title_fullStr	Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran
title_full_unstemmed	Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran
title_sort	customer perception and satisfaction: eservices quality by myspeed to jpj users / ainaa nadia mohd amran
publisher	Faculty of Business and Management
publishDate	2007
url	http://ir.uitm.edu.my/id/eprint/21388/ http://ir.uitm.edu.my/id/eprint/21388/1/PPb_AINAA%20NADIA%20MOHD%20AMRAN%20M%20BM%2007_5.pdf
first_indexed	2023-09-18T23:06:26Z
last_indexed	2023-09-18T23:06:26Z
_version_	1777418514668191744

Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran

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