Customer satisfaction at container operation department of Northport (Malaysia) Berhad / Mazlina Samsidi
The relationship between service quality and customer satisfaction has received considerable academic attention in the past few years. But the nature of the exact relationship between service quality and customer satisfaction is still shrouded with uncertainty. This study attempts to identify which...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2006
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| Online Access: | http://ir.uitm.edu.my/id/eprint/21468/ http://ir.uitm.edu.my/id/eprint/21468/1/PPb_MAZLINA%20SAMSIDI%20M%20BM%2006_5.pdf |