The relationship between servicescape elements towards employees’ satisfaction in the workplace / Nurul Afiera Fazira Mohd Amfal

This study is conducted to measure the influence of servicescape elements toward employees’ satisfaction in the workplace, emphasizing the respondents’ from similar background industry. The servicescape elements are build under three main dimensions, mainly is ambient conditions, space and functiona...

Full description

Bibliographic Details
Main Author:	Mohd Amfal, Nurul Afiera Fazira
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2018
Subjects:	Labor. Work environment Theory. Method. Relation to other subjects. Performance Personnel management. Employment management
Online Access:	http://ir.uitm.edu.my/id/eprint/21734/ http://ir.uitm.edu.my/id/eprint/21734/1/PPb_NURUL%20AFIERA%20FAZIRA%20MOHD%20AMFAL%20M%20BM%2018_5.pdf

id	uitm-21734
recordtype	eprints
spelling	uitm-217342018-12-18T08:49:47Z http://ir.uitm.edu.my/id/eprint/21734/ The relationship between servicescape elements towards employees’ satisfaction in the workplace / Nurul Afiera Fazira Mohd Amfal Mohd Amfal, Nurul Afiera Fazira Labor. Work environment Theory. Method. Relation to other subjects. Performance Personnel management. Employment management This study is conducted to measure the influence of servicescape elements toward employees’ satisfaction in the workplace, emphasizing the respondents’ from similar background industry. The servicescape elements are build under three main dimensions, mainly is ambient conditions, space and functionality and signs and symbols. Meanwhile, the dependent variable to be measured under this concept is employees’ job satisfaction. The researcher has adopted the descriptive research on the issue. Then, the researcher’s sampling design is non-probability sampling which is convenience sampling method with 120 questionnaires were distributed to employees within the given time period. Data were collected and evidences are being processed by using Statistical Package for Social Science (SPSS) program. The findings analysis includes the descriptive analysis, reliability testing, correlation and multiple regression analysis. The outcome of multiple regression analysis showed that ambient conditions, space and functionality and signs and symbols have a positive significant impact on employees’ satisfaction. In conclusion, it shows that the organization which provides good servicescape elements to the employees will ultimately enhance their satisfaction and improve organizational performance. Faculty of Business and Management 2018 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/21734/1/PPb_NURUL%20AFIERA%20FAZIRA%20MOHD%20AMFAL%20M%20BM%2018_5.pdf Mohd Amfal, Nurul Afiera Fazira (2018) The relationship between servicescape elements towards employees’ satisfaction in the workplace / Nurul Afiera Fazira Mohd Amfal. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Labor. Work environment Theory. Method. Relation to other subjects. Performance Personnel management. Employment management
spellingShingle	Labor. Work environment Theory. Method. Relation to other subjects. Performance Personnel management. Employment management Mohd Amfal, Nurul Afiera Fazira The relationship between servicescape elements towards employees’ satisfaction in the workplace / Nurul Afiera Fazira Mohd Amfal
description	This study is conducted to measure the influence of servicescape elements toward employees’ satisfaction in the workplace, emphasizing the respondents’ from similar background industry. The servicescape elements are build under three main dimensions, mainly is ambient conditions, space and functionality and signs and symbols. Meanwhile, the dependent variable to be measured under this concept is employees’ job satisfaction. The researcher has adopted the descriptive research on the issue. Then, the researcher’s sampling design is non-probability sampling which is convenience sampling method with 120 questionnaires were distributed to employees within the given time period. Data were collected and evidences are being processed by using Statistical Package for Social Science (SPSS) program. The findings analysis includes the descriptive analysis, reliability testing, correlation and multiple regression analysis. The outcome of multiple regression analysis showed that ambient conditions, space and functionality and signs and symbols have a positive significant impact on employees’ satisfaction. In conclusion, it shows that the organization which provides good servicescape elements to the employees will ultimately enhance their satisfaction and improve organizational performance.
format	Student Project
author	Mohd Amfal, Nurul Afiera Fazira
author_facet	Mohd Amfal, Nurul Afiera Fazira
author_sort	Mohd Amfal, Nurul Afiera Fazira
title	The relationship between servicescape elements towards employees’ satisfaction in the workplace / Nurul Afiera Fazira Mohd Amfal
title_short	The relationship between servicescape elements towards employees’ satisfaction in the workplace / Nurul Afiera Fazira Mohd Amfal
title_full	The relationship between servicescape elements towards employees’ satisfaction in the workplace / Nurul Afiera Fazira Mohd Amfal
title_fullStr	The relationship between servicescape elements towards employees’ satisfaction in the workplace / Nurul Afiera Fazira Mohd Amfal
title_full_unstemmed	The relationship between servicescape elements towards employees’ satisfaction in the workplace / Nurul Afiera Fazira Mohd Amfal
title_sort	relationship between servicescape elements towards employees’ satisfaction in the workplace / nurul afiera fazira mohd amfal
publisher	Faculty of Business and Management
publishDate	2018
url	http://ir.uitm.edu.my/id/eprint/21734/ http://ir.uitm.edu.my/id/eprint/21734/1/PPb_NURUL%20AFIERA%20FAZIRA%20MOHD%20AMFAL%20M%20BM%2018_5.pdf
first_indexed	2023-09-18T23:07:12Z
last_indexed	2023-09-18T23:07:12Z
_version_	1777418562511568896

The relationship between servicescape elements towards employees’ satisfaction in the workplace / Nurul Afiera Fazira Mohd Amfal

Similar Items