Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen
The main objective of this research is to study the factors that influence the customer satisfaction on online food delivery among customers in Malaysia. It is also to study either there are relationship exist between service quality, product quality, site ease and online customer satisfaction. Thes...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2018
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| Online Access: | http://ir.uitm.edu.my/id/eprint/21785/ http://ir.uitm.edu.my/id/eprint/21785/1/PPb_SITI%20SARAH%20SOLEHEN%20M%20BM%2018_5.pdf |
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uitm-21785 |
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eprints |
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uitm-217852018-12-26T01:43:11Z http://ir.uitm.edu.my/id/eprint/21785/ Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen Solehen, Siti Sarah Food industry and trade. Halal food industry. Certification Market surveys. Including brand choice. Brand loyalty Consumer satisfaction The main objective of this research is to study the factors that influence the customer satisfaction on online food delivery among customers in Malaysia. It is also to study either there are relationship exist between service quality, product quality, site ease and online customer satisfaction. These factors have been used to investigate whether all the factor have influence the customer satisfaction towards food online delivery. In order to views the effect on the customer satisfaction towards food online delivery, the data have been collected. All the data are obtained from the observation and the questionnaire that already been distributed to the customers among Malaysia who have an experience in using food online delivery service. The finding shows that all the factors give an impact tp the online customer satisfaction. According to the observation that have been made and the questionnaire that have been distributed, it was conclude that the customer are interested to use the food online delivery service if they satisfied with the food online service. Faculty of Business and Management 2018 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/21785/1/PPb_SITI%20SARAH%20SOLEHEN%20M%20BM%2018_5.pdf Solehen, Siti Sarah (2018) Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen. [Student Project] (Unpublished) |
| repository_type |
Digital Repository |
| institution_category |
Local University |
| institution |
Universiti Teknologi MARA |
| building |
UiTM Institutional Repository |
| collection |
Online Access |
| language |
English |
| topic |
Food industry and trade. Halal food industry. Certification Market surveys. Including brand choice. Brand loyalty Consumer satisfaction |
| spellingShingle |
Food industry and trade. Halal food industry. Certification Market surveys. Including brand choice. Brand loyalty Consumer satisfaction Solehen, Siti Sarah Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen |
| description |
The main objective of this research is to study the factors that influence the customer satisfaction on online food delivery among customers in Malaysia. It is also to study either there are relationship exist between service quality, product quality, site ease and online customer satisfaction. These factors have been used to investigate whether all the factor have influence the customer satisfaction towards food online delivery. In order to views the effect on the customer satisfaction towards food online delivery, the data have been collected. All the data are obtained from the observation and the questionnaire that already been distributed to the customers among Malaysia who have an experience in using food online delivery service. The finding shows that all the factors give an impact tp the online customer satisfaction. According to the observation that have been made and the questionnaire that have been distributed, it was conclude that the customer are interested to use the food online delivery service if they satisfied with the food online service. |
| format |
Student Project |
| author |
Solehen, Siti Sarah |
| author_facet |
Solehen, Siti Sarah |
| author_sort |
Solehen, Siti Sarah |
| title |
Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen |
| title_short |
Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen |
| title_full |
Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen |
| title_fullStr |
Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen |
| title_full_unstemmed |
Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen |
| title_sort |
factors influence the online customer satisfaction towards food online delivery / siti sarah solehen |
| publisher |
Faculty of Business and Management |
| publishDate |
2018 |
| url |
http://ir.uitm.edu.my/id/eprint/21785/ http://ir.uitm.edu.my/id/eprint/21785/1/PPb_SITI%20SARAH%20SOLEHEN%20M%20BM%2018_5.pdf |
| first_indexed |
2023-09-18T23:07:18Z |
| last_indexed |
2023-09-18T23:07:18Z |
| _version_ |
1777418568871182336 |