The effect of service quality on customer satisfaction in public services / Siti Zuana Abdullah
Service quality has become ever more important to the achievement of customer satisfaction with the increasing complexities of the need and expectation of customers. This research study examines the relationship between service quality dimension and how the dimensions give impacts on customer satisf...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2018
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| Online Access: | http://ir.uitm.edu.my/id/eprint/21787/ http://ir.uitm.edu.my/id/eprint/21787/1/PPb_SITI%20ZUANA%20ABDULLAH%20M%20BM%2018_5.pdf |