Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid

The self-service check-in (SSCI) KLIA kiosk is a platform that is governed by an airline's application interface for passenger check-in and the printing of boarding passes. Today's travelling passengers have the strong desire that they be a co-producer of the check-in process and they want...

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Main Author:	Abdul Hamid, Mohd Fauzi
Format:	Book Section
Language:	English
Published:	Institute of Graduate Studies, UiTM 2018
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/22064/ http://ir.uitm.edu.my/id/eprint/22064/1/ABS_MOHD%20FAUZI%20ABDUL%20HAMID%20TDRA%20VOL%2014%20IGS%2018.pdf

id	uitm-22064
recordtype	eprints
spelling	uitm-220642018-11-12T06:34:28Z http://ir.uitm.edu.my/id/eprint/22064/ Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid Abdul Hamid, Mohd Fauzi Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations The self-service check-in (SSCI) KLIA kiosk is a platform that is governed by an airline's application interface for passenger check-in and the printing of boarding passes. Today's travelling passengers have the strong desire that they be a co-producer of the check-in process and they want to do it quickly. Passengers' behavioural intentions vary towards the use of the SSCI KLIA kiosks. Thus, a complete understanding of the factors influencing passengers' behavioural intentions when using SSCI KLIA kiosks in different contexts was deemed necessary. This study focused on examining the external factors that were thought to directly affect behavioural intention to use SSCI KLIA kiosks, namely, perceived control, perceived convenience and perceived speed. The Technology Acceptance Model (TAM) has been the theory that is most widely used to explain an individual's acceptance of information technology (IT) and information systems (IS). This quantitative study has extended the TAM in the context of SSCI KLIA kiosks. This research focuses on the model development and it empirically validates the conceptual framework of a SSCI KLIA kiosk Behavioural Intention Model using the structural equation model (SEM). Hence, the differences in this study were evaluated to understand the modifications that were made to this model. A non-probability sampling design and specifically purposive sampling, was applied in this study. Empirical data from 320 valid respondents was collected through a personally assisted survey using a 37-item structured questionnaire… Institute of Graduate Studies, UiTM 2018 Book Section PeerReviewed text en http://ir.uitm.edu.my/id/eprint/22064/1/ABS_MOHD%20FAUZI%20ABDUL%20HAMID%20TDRA%20VOL%2014%20IGS%2018.pdf Abdul Hamid, Mohd Fauzi (2018) Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid. In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations Abdul Hamid, Mohd Fauzi Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid
description	The self-service check-in (SSCI) KLIA kiosk is a platform that is governed by an airline's application interface for passenger check-in and the printing of boarding passes. Today's travelling passengers have the strong desire that they be a co-producer of the check-in process and they want to do it quickly. Passengers' behavioural intentions vary towards the use of the SSCI KLIA kiosks. Thus, a complete understanding of the factors influencing passengers' behavioural intentions when using SSCI KLIA kiosks in different contexts was deemed necessary. This study focused on examining the external factors that were thought to directly affect behavioural intention to use SSCI KLIA kiosks, namely, perceived control, perceived convenience and perceived speed. The Technology Acceptance Model (TAM) has been the theory that is most widely used to explain an individual's acceptance of information technology (IT) and information systems (IS). This quantitative study has extended the TAM in the context of SSCI KLIA kiosks. This research focuses on the model development and it empirically validates the conceptual framework of a SSCI KLIA kiosk Behavioural Intention Model using the structural equation model (SEM). Hence, the differences in this study were evaluated to understand the modifications that were made to this model. A non-probability sampling design and specifically purposive sampling, was applied in this study. Empirical data from 320 valid respondents was collected through a personally assisted survey using a 37-item structured questionnaire…
format	Book Section
author	Abdul Hamid, Mohd Fauzi
author_facet	Abdul Hamid, Mohd Fauzi
author_sort	Abdul Hamid, Mohd Fauzi
title	Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid
title_short	Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid
title_full	Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid
title_fullStr	Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid
title_full_unstemmed	Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid
title_sort	passenger behavioural intention to use selfservice check-in (ssci) kiosks at kl international airport (klia) / mohd fauzi abdul hamid
publisher	Institute of Graduate Studies, UiTM
publishDate	2018
url	http://ir.uitm.edu.my/id/eprint/22064/ http://ir.uitm.edu.my/id/eprint/22064/1/ABS_MOHD%20FAUZI%20ABDUL%20HAMID%20TDRA%20VOL%2014%20IGS%2018.pdf
first_indexed	2023-09-18T23:07:50Z
last_indexed	2023-09-18T23:07:50Z
_version_	1777418602738089984

Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid

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