A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron

The Pilgrims Fund Board (Lembaga Tabung Haji) was established with the main objective of providing quality products and services to the customers. Its main function is to provide services to Muslims to keep their money in their endeavor to perform the Haji at Holy Land (Makkah) through concepts of I...

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Bibliographic Details
Main Author:	Haron, Md Azmi
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2001
Subjects:	Consumer satisfaction Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/22343/ http://ir.uitm.edu.my/id/eprint/22343/1/PPb_MD%20AZMI%20HARON%20M%20BM%2001_5.pdf

id	uitm-22343
recordtype	eprints
spelling	uitm-223432018-12-18T08:39:18Z http://ir.uitm.edu.my/id/eprint/22343/ A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron Haron, Md Azmi Consumer satisfaction Customer services. Customer relations The Pilgrims Fund Board (Lembaga Tabung Haji) was established with the main objective of providing quality products and services to the customers. Its main function is to provide services to Muslims to keep their money in their endeavor to perform the Haji at Holy Land (Makkah) through concepts of Islamic operation and non-Riba’ benefit. The main objective of this research is to study on customer satisfaction towards counter service provided by Tabung Haji Klang District. It is also to know the customer perception and to improve services in terms of performance and service quality. For the purpose of this study the exploratory research was used. Judgmental and convenience sampling size have been utilized with 50 respondents as the sample size. Questionnaires were distributed as the survey instrument, besides conducting interviews as the source of primary data other reliable resources would serve as secondary data. This research has found that respondents are still not satisfied in terms of saving facility and bonus rate provided by TH. They need more saving facility. TH is considered as successful in giving the good saving service to its customers and has built good image as an institution coordinating saving and pilgrimage activities for all Muslims in Malaysia. To further improve its service quality TH should provide more saving facility and upgrade its services from time to time in order to increase or maximize the level of satisfaction among its customers. Faculty of Business and Management 2001 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/22343/1/PPb_MD%20AZMI%20HARON%20M%20BM%2001_5.pdf Haron, Md Azmi (2001) A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer satisfaction Customer services. Customer relations
spellingShingle	Consumer satisfaction Customer services. Customer relations Haron, Md Azmi A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron
description	The Pilgrims Fund Board (Lembaga Tabung Haji) was established with the main objective of providing quality products and services to the customers. Its main function is to provide services to Muslims to keep their money in their endeavor to perform the Haji at Holy Land (Makkah) through concepts of Islamic operation and non-Riba’ benefit. The main objective of this research is to study on customer satisfaction towards counter service provided by Tabung Haji Klang District. It is also to know the customer perception and to improve services in terms of performance and service quality. For the purpose of this study the exploratory research was used. Judgmental and convenience sampling size have been utilized with 50 respondents as the sample size. Questionnaires were distributed as the survey instrument, besides conducting interviews as the source of primary data other reliable resources would serve as secondary data. This research has found that respondents are still not satisfied in terms of saving facility and bonus rate provided by TH. They need more saving facility. TH is considered as successful in giving the good saving service to its customers and has built good image as an institution coordinating saving and pilgrimage activities for all Muslims in Malaysia. To further improve its service quality TH should provide more saving facility and upgrade its services from time to time in order to increase or maximize the level of satisfaction among its customers.
format	Student Project
author	Haron, Md Azmi
author_facet	Haron, Md Azmi
author_sort	Haron, Md Azmi
title	A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron
title_short	A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron
title_full	A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron
title_fullStr	A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron
title_full_unstemmed	A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron
title_sort	study on customer satisfaction towards service provided by tabung haji klang district / md azmi haron
publisher	Faculty of Business and Management
publishDate	2001
url	http://ir.uitm.edu.my/id/eprint/22343/ http://ir.uitm.edu.my/id/eprint/22343/1/PPb_MD%20AZMI%20HARON%20M%20BM%2001_5.pdf
first_indexed	2023-09-18T23:08:28Z
last_indexed	2023-09-18T23:08:28Z
_version_	1777418642078564352

A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron

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