Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli

This study is about Service Quality Provided by Pos Malaysia in Fulfilling Customer Satisfaction. Service quality is very important in order to produce the best and high quality in product or services in fulfilling customer's needs and wants. Customers are most preferred by the quality rather t...

Full description

Bibliographic Details
Main Author:	Ramli, Norazilah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2006
Subjects:	Postal service. Stamps. Philately Consumer satisfaction Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/22368/ http://ir.uitm.edu.my/id/eprint/22368/1/PPb_NORAZILAH%20RAMLI%20M%20BM%2006_5.pdf

id	uitm-22368
recordtype	eprints
spelling	uitm-223682019-01-11T01:08:24Z http://ir.uitm.edu.my/id/eprint/22368/ Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli Ramli, Norazilah Postal service. Stamps. Philately Consumer satisfaction Customer services. Customer relations This study is about Service Quality Provided by Pos Malaysia in Fulfilling Customer Satisfaction. Service quality is very important in order to produce the best and high quality in product or services in fulfilling customer's needs and wants. Customers are most preferred by the quality rather than quantity. They are willing to pay more to get the best and high quality services. If they satisfied with the services, they will continue using them. If not, they will complaint and maybe stop using the services. For this research, 100 respondents were selected within 5 km around Pos Malaysia, Dayabumi Complex which include Putra-LRT station, Central Market and others. The respondents were from variety of age, gender, occupation and other criteria. They were chose in order to know their level of satisfaction with the services provided by Pos Malaysia. Any comments and complaints can help the company to improve its services. Also, always provide a good and high quality of services to the customers in order to fulfill customer's satisfaction. Faculty of Business and Management 2006 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/22368/1/PPb_NORAZILAH%20RAMLI%20M%20BM%2006_5.pdf Ramli, Norazilah (2006) Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Postal service. Stamps. Philately Consumer satisfaction Customer services. Customer relations
spellingShingle	Postal service. Stamps. Philately Consumer satisfaction Customer services. Customer relations Ramli, Norazilah Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli
description	This study is about Service Quality Provided by Pos Malaysia in Fulfilling Customer Satisfaction. Service quality is very important in order to produce the best and high quality in product or services in fulfilling customer's needs and wants. Customers are most preferred by the quality rather than quantity. They are willing to pay more to get the best and high quality services. If they satisfied with the services, they will continue using them. If not, they will complaint and maybe stop using the services. For this research, 100 respondents were selected within 5 km around Pos Malaysia, Dayabumi Complex which include Putra-LRT station, Central Market and others. The respondents were from variety of age, gender, occupation and other criteria. They were chose in order to know their level of satisfaction with the services provided by Pos Malaysia. Any comments and complaints can help the company to improve its services. Also, always provide a good and high quality of services to the customers in order to fulfill customer's satisfaction.
format	Student Project
author	Ramli, Norazilah
author_facet	Ramli, Norazilah
author_sort	Ramli, Norazilah
title	Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli
title_short	Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli
title_full	Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli
title_fullStr	Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli
title_full_unstemmed	Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli
title_sort	service quality offered by pos malaysia, kuala lumpur in fulfilling customer satisfaction / norazilah ramli
publisher	Faculty of Business and Management
publishDate	2006
url	http://ir.uitm.edu.my/id/eprint/22368/ http://ir.uitm.edu.my/id/eprint/22368/1/PPb_NORAZILAH%20RAMLI%20M%20BM%2006_5.pdf
first_indexed	2023-09-18T23:08:31Z
last_indexed	2023-09-18T23:08:31Z
_version_	1777418645756968960

Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli

Similar Items