The influence of service quality on the loyalty of Telekom's Customer / Intan Syalia Wahid
The aim of this research was to understand the relationship between service quality and customer loyalty. The significance of this research is intended to help Telekom Malaysia Berhad to establish the service offered and identified what are the important aspects of service quality in keeping the cus...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2011
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| Online Access: | http://ir.uitm.edu.my/id/eprint/23233/ http://ir.uitm.edu.my/id/eprint/23233/1/23233.pdf |