Perception of customer satisfaction on Al-Rahn Yapiem servicing in Kuantan, Pahang / Nur Asilah Abu Bakar

The purpose of this study was to examine the extent to which perceptions of customer satisfaction with the quality of service offered by the Ar-Rahn Yapiem Kuantan based on demographic and dimensions of service quality. Respondents for this survey were Ar-Rahn Yapiem Kuantan customers, and a total o...

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Bibliographic Details
Main Author:	Abu Bakar, Nur Asilah
Format:	Student Project
Language:	English
Published:	Academy of Contemporary Islamic Studies 2018
Subjects:	Customer services. Customer relations Finance, Islamic
Online Access:	http://ir.uitm.edu.my/id/eprint/23474/ http://ir.uitm.edu.my/id/eprint/23474/1/PPb_NUR%20ASILAH%20ABU%20BAKAR%20ACI%2018_5.pdf

id	uitm-23474
recordtype	eprints
spelling	uitm-234742019-03-19T02:38:20Z http://ir.uitm.edu.my/id/eprint/23474/ Perception of customer satisfaction on Al-Rahn Yapiem servicing in Kuantan, Pahang / Nur Asilah Abu Bakar Abu Bakar, Nur Asilah Customer services. Customer relations Finance, Islamic The purpose of this study was to examine the extent to which perceptions of customer satisfaction with the quality of service offered by the Ar-Rahn Yapiem Kuantan based on demographic and dimensions of service quality. Respondents for this survey were Ar-Rahn Yapiem Kuantan customers, and a total of 100 questionnaires were distributed by using convenience sampling technique. The design of this study is a case study survey using a quantitative approach. Questionnaires were used as an instruments for obtaining data. The data were analyzed using the Statistical Package for Social Science (SPSS) program version 20. Analysis used in this study is a frequency and descriptive analysis. Results of the study showed that 51.9% of women customers are more satisfied using the ArRahn services rather than male customer. Empathy factor is a critical factor while the other question is less tangible factors. In conclusion, the customers are satisfied with the quality of service provided by Ar-Rahn Kuantan. Academy of Contemporary Islamic Studies 2018 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/23474/1/PPb_NUR%20ASILAH%20ABU%20BAKAR%20ACI%2018_5.pdf Abu Bakar, Nur Asilah (2018) Perception of customer satisfaction on Al-Rahn Yapiem servicing in Kuantan, Pahang / Nur Asilah Abu Bakar. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Customer services. Customer relations Finance, Islamic
spellingShingle	Customer services. Customer relations Finance, Islamic Abu Bakar, Nur Asilah Perception of customer satisfaction on Al-Rahn Yapiem servicing in Kuantan, Pahang / Nur Asilah Abu Bakar
description	The purpose of this study was to examine the extent to which perceptions of customer satisfaction with the quality of service offered by the Ar-Rahn Yapiem Kuantan based on demographic and dimensions of service quality. Respondents for this survey were Ar-Rahn Yapiem Kuantan customers, and a total of 100 questionnaires were distributed by using convenience sampling technique. The design of this study is a case study survey using a quantitative approach. Questionnaires were used as an instruments for obtaining data. The data were analyzed using the Statistical Package for Social Science (SPSS) program version 20. Analysis used in this study is a frequency and descriptive analysis. Results of the study showed that 51.9% of women customers are more satisfied using the ArRahn services rather than male customer. Empathy factor is a critical factor while the other question is less tangible factors. In conclusion, the customers are satisfied with the quality of service provided by Ar-Rahn Kuantan.
format	Student Project
author	Abu Bakar, Nur Asilah
author_facet	Abu Bakar, Nur Asilah
author_sort	Abu Bakar, Nur Asilah
title	Perception of customer satisfaction on Al-Rahn Yapiem servicing in Kuantan, Pahang / Nur Asilah Abu Bakar
title_short	Perception of customer satisfaction on Al-Rahn Yapiem servicing in Kuantan, Pahang / Nur Asilah Abu Bakar
title_full	Perception of customer satisfaction on Al-Rahn Yapiem servicing in Kuantan, Pahang / Nur Asilah Abu Bakar
title_fullStr	Perception of customer satisfaction on Al-Rahn Yapiem servicing in Kuantan, Pahang / Nur Asilah Abu Bakar
title_full_unstemmed	Perception of customer satisfaction on Al-Rahn Yapiem servicing in Kuantan, Pahang / Nur Asilah Abu Bakar
title_sort	perception of customer satisfaction on al-rahn yapiem servicing in kuantan, pahang / nur asilah abu bakar
publisher	Academy of Contemporary Islamic Studies
publishDate	2018
url	http://ir.uitm.edu.my/id/eprint/23474/ http://ir.uitm.edu.my/id/eprint/23474/1/PPb_NUR%20ASILAH%20ABU%20BAKAR%20ACI%2018_5.pdf
first_indexed	2023-09-18T23:10:45Z
last_indexed	2023-09-18T23:10:45Z
_version_	1777418786095235072

Perception of customer satisfaction on Al-Rahn Yapiem servicing in Kuantan, Pahang / Nur Asilah Abu Bakar

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