Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli

Service quality is crucial for every logistic company to consider in order to expand their business in the market. The development of technology has leads to business activity. However, lack of service quality had been identify as the major barriers for logistic company to expand their business. Fac...

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Main Authors:	Adlan, Atira, Zulkifli, Asmaa’ Arinah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2015
Subjects:	Theory. Method. Relation to other subjects. Consumer satisfaction Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/24765/ http://ir.uitm.edu.my/id/eprint/24765/1/PPb_ATIRA%20ADLAN%20M%20BM%2015_5.pdf

id	uitm-24765
recordtype	eprints
spelling	uitm-247652019-07-19T03:26:42Z http://ir.uitm.edu.my/id/eprint/24765/ Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli Adlan, Atira Zulkifli, Asmaa’ Arinah Theory. Method. Relation to other subjects. Consumer satisfaction Customer services. Customer relations Service quality is crucial for every logistic company to consider in order to expand their business in the market. The development of technology has leads to business activity. However, lack of service quality had been identify as the major barriers for logistic company to expand their business. Factors that influenced service quality had been discuss by several researchers. This research had identify the factors that influence perceived service quality among Port Klang Trading client and had come out with recommendations that the company used in order to enhance the current service quality. This descriptive study used survey method in data collection. These data was collected using questionnaire that had been distributed to the respondent. Data is gathered using a cross-sectional study due to the fact that these data was collected once and not continuously. The sample size for this research were 80 respondents from the Port Klang Trading client out of 100 total population. These respondents were being selected through cluster sampling technique from five departments in the company. The basis of the research was based on Servqual theory by Parasuraman (2009) which were reliability, assurance, tangibility, empathy and responsiveness. In particular, this research provided an insight regarding factors that influence service quality towards Port Klang Trading Company Faculty of Business and Management 2015 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/24765/1/PPb_ATIRA%20ADLAN%20M%20BM%2015_5.pdf Adlan, Atira and Zulkifli, Asmaa’ Arinah (2015) Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Theory. Method. Relation to other subjects. Consumer satisfaction Customer services. Customer relations
spellingShingle	Theory. Method. Relation to other subjects. Consumer satisfaction Customer services. Customer relations Adlan, Atira Zulkifli, Asmaa’ Arinah Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli
description	Service quality is crucial for every logistic company to consider in order to expand their business in the market. The development of technology has leads to business activity. However, lack of service quality had been identify as the major barriers for logistic company to expand their business. Factors that influenced service quality had been discuss by several researchers. This research had identify the factors that influence perceived service quality among Port Klang Trading client and had come out with recommendations that the company used in order to enhance the current service quality. This descriptive study used survey method in data collection. These data was collected using questionnaire that had been distributed to the respondent. Data is gathered using a cross-sectional study due to the fact that these data was collected once and not continuously. The sample size for this research were 80 respondents from the Port Klang Trading client out of 100 total population. These respondents were being selected through cluster sampling technique from five departments in the company. The basis of the research was based on Servqual theory by Parasuraman (2009) which were reliability, assurance, tangibility, empathy and responsiveness. In particular, this research provided an insight regarding factors that influence service quality towards Port Klang Trading Company
format	Student Project
author	Adlan, Atira Zulkifli, Asmaa’ Arinah
author_facet	Adlan, Atira Zulkifli, Asmaa’ Arinah
author_sort	Adlan, Atira
title	Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli
title_short	Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli
title_full	Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli
title_fullStr	Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli
title_full_unstemmed	Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli
title_sort	factors that influence perceived service quality among port klang trading client / atira adlan and asmaa’ arinah zulkifli
publisher	Faculty of Business and Management
publishDate	2015
url	http://ir.uitm.edu.my/id/eprint/24765/ http://ir.uitm.edu.my/id/eprint/24765/1/PPb_ATIRA%20ADLAN%20M%20BM%2015_5.pdf
first_indexed	2023-09-18T23:13:19Z
last_indexed	2023-09-18T23:13:19Z
_version_	1777418946871296000

Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli

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