Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali

This study is to determine the implication of hazards to the consumers. The study will focus to the potential hazard occurred in heat exchanger cleaning and the implication of hazards itself to the consumer. Hazard can be defined as a situation that poses a level of threat to life, health, property,...

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Bibliographic Details
Main Author:	Ali, Hariyantie
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2009
Subjects:	Risk management. Risk in industry. Operational risk Consumer satisfaction
Online Access:	http://ir.uitm.edu.my/id/eprint/24975/ http://ir.uitm.edu.my/id/eprint/24975/1/PPb_HARIYANTIE%20ALI%20M%20BM%2009_5.pdf

id	uitm-24975
recordtype	eprints
spelling	uitm-249752019-08-27T02:01:54Z http://ir.uitm.edu.my/id/eprint/24975/ Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali Ali, Hariyantie Risk management. Risk in industry. Operational risk Consumer satisfaction This study is to determine the implication of hazards to the consumers. The study will focus to the potential hazard occurred in heat exchanger cleaning and the implication of hazards itself to the consumer. Hazard can be defined as a situation that poses a level of threat to life, health, property, or environment. Hazard can be occurred everywhere to everybody. Same goes to implementing heat exchanger cleaning, there are some potential hazards that organization has to bear it and become the risk to organization. The potential hazards that maybe occurred while cleaning are people injury, property damaged, bundle drop, slippery working surface and so on. When the hazards become the risk to organization, it will effect to customer or client satisfaction. When the hazards become the risk to organization, it will effect to customer or client satisfaction. Customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Therefore, customer will dissatisfy with the services provided by Science Tech Solution Sdn.Bhd if the hazard happened during the cleaning process. So research will be conducted to identify to identify the implication of hazard to the consumer. Faculty of Business and Management 2009 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/24975/1/PPb_HARIYANTIE%20ALI%20M%20BM%2009_5.pdf Ali, Hariyantie (2009) Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Risk management. Risk in industry. Operational risk Consumer satisfaction
spellingShingle	Risk management. Risk in industry. Operational risk Consumer satisfaction Ali, Hariyantie Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali
description	This study is to determine the implication of hazards to the consumers. The study will focus to the potential hazard occurred in heat exchanger cleaning and the implication of hazards itself to the consumer. Hazard can be defined as a situation that poses a level of threat to life, health, property, or environment. Hazard can be occurred everywhere to everybody. Same goes to implementing heat exchanger cleaning, there are some potential hazards that organization has to bear it and become the risk to organization. The potential hazards that maybe occurred while cleaning are people injury, property damaged, bundle drop, slippery working surface and so on. When the hazards become the risk to organization, it will effect to customer or client satisfaction. When the hazards become the risk to organization, it will effect to customer or client satisfaction. Customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Therefore, customer will dissatisfy with the services provided by Science Tech Solution Sdn.Bhd if the hazard happened during the cleaning process. So research will be conducted to identify to identify the implication of hazard to the consumer.
format	Student Project
author	Ali, Hariyantie
author_facet	Ali, Hariyantie
author_sort	Ali, Hariyantie
title	Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali
title_short	Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali
title_full	Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali
title_fullStr	Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali
title_full_unstemmed	Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali
title_sort	implication of hazard to consumer: case study in petronas sungai udang, melaka / hariyantie ali
publisher	Faculty of Business and Management
publishDate	2009
url	http://ir.uitm.edu.my/id/eprint/24975/ http://ir.uitm.edu.my/id/eprint/24975/1/PPb_HARIYANTIE%20ALI%20M%20BM%2009_5.pdf
first_indexed	2023-09-18T23:13:47Z
last_indexed	2023-09-18T23:13:47Z
_version_	1777418976211501056

Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali

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