Mohd Hatar, H. (2009). Customer satisfaction,commitment and loyalty: Key variables for successful customer centricity in business-to-business market focus on MNC-a study in Telekom Malaysia Berhad (TM), Ipoh Perak / Hazwani Mohd Hatar. Faculty of Business and Management.
Chicago Style (17th ed.) CitationMohd Hatar, Hazwani. Customer Satisfaction,commitment and Loyalty: Key Variables for Successful Customer Centricity in Business-to-business Market Focus on MNC-a Study in Telekom Malaysia Berhad (TM), Ipoh Perak / Hazwani Mohd Hatar. Faculty of Business and Management, 2009.
MLA (8th ed.) CitationMohd Hatar, Hazwani. Customer Satisfaction,commitment and Loyalty: Key Variables for Successful Customer Centricity in Business-to-business Market Focus on MNC-a Study in Telekom Malaysia Berhad (TM), Ipoh Perak / Hazwani Mohd Hatar. Faculty of Business and Management, 2009.