Factors that affect the usage of internet banking in Selangor / Katijah Mohamad Zubir

Technological developments, specifically in the area of telecommunications and information technology, transform the banking industry. One part of this which is growing rapidly is Internet banking. In Malaysia, the usage of Internet banking, which started about 14 years ago, has been well accepted b...

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Bibliographic Details
Main Author:	Mohamad Zubir, Katijah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2015
Subjects:	Banking Computer networks. Electronic information resources . Including the Internet
Online Access:	http://ir.uitm.edu.my/id/eprint/25063/ http://ir.uitm.edu.my/id/eprint/25063/1/PPb_KATIJAH%20MOHAMAD%20ZUBIR%20M%20BM%2015_5.pdf

id	uitm-25063
recordtype	eprints
spelling	uitm-250632019-09-05T01:53:53Z http://ir.uitm.edu.my/id/eprint/25063/ Factors that affect the usage of internet banking in Selangor / Katijah Mohamad Zubir Mohamad Zubir, Katijah Banking Computer networks. Electronic information resources . Including the Internet Technological developments, specifically in the area of telecommunications and information technology, transform the banking industry. One part of this which is growing rapidly is Internet banking. In Malaysia, the usage of Internet banking, which started about 14 years ago, has been well accepted by consumers. For banking industry, Internet banking acts as a vital strategy for banks and financial institutions to keep customer loyalty and remain competitive. However, several risks arise by using internet can also affect customer’s adoption of Internet banking. This research was concentrated on the factors that affect the usage of Internet banking and was carried out at Selangor arrears, specifically in Shah Alam, Klang, Petaling Jaya and Subang Jaya, which focused on the users of Internet banking. This research also looked at several factors that can affect the usage of Internet banking which include convenience, Internet access, perceived risks, and demographic characteristic. This is an exploratory research and 200 questionnaire surveys were distributed to the Internet banking users. The Findings reveal that convenience, perceived risks, and demographic characteristic have an impact on the usage of Internet banking in Selangor. The results also reveal that consumers in the young age and female are more likely to use the Internet banking. The results of this research will give benefits to the banks and financial institutions to implement efficient service to increase the rate of Internet banking user, increase their competitive advantage, and boost revenues. Furthermore, this research will provides useful information for future researchers who observe the links between customers’ decision making and Internet banking. Faculty of Business and Management 2015 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25063/1/PPb_KATIJAH%20MOHAMAD%20ZUBIR%20M%20BM%2015_5.pdf Mohamad Zubir, Katijah (2015) Factors that affect the usage of internet banking in Selangor / Katijah Mohamad Zubir. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Banking Computer networks. Electronic information resources . Including the Internet
spellingShingle	Banking Computer networks. Electronic information resources . Including the Internet Mohamad Zubir, Katijah Factors that affect the usage of internet banking in Selangor / Katijah Mohamad Zubir
description	Technological developments, specifically in the area of telecommunications and information technology, transform the banking industry. One part of this which is growing rapidly is Internet banking. In Malaysia, the usage of Internet banking, which started about 14 years ago, has been well accepted by consumers. For banking industry, Internet banking acts as a vital strategy for banks and financial institutions to keep customer loyalty and remain competitive. However, several risks arise by using internet can also affect customer’s adoption of Internet banking. This research was concentrated on the factors that affect the usage of Internet banking and was carried out at Selangor arrears, specifically in Shah Alam, Klang, Petaling Jaya and Subang Jaya, which focused on the users of Internet banking. This research also looked at several factors that can affect the usage of Internet banking which include convenience, Internet access, perceived risks, and demographic characteristic. This is an exploratory research and 200 questionnaire surveys were distributed to the Internet banking users. The Findings reveal that convenience, perceived risks, and demographic characteristic have an impact on the usage of Internet banking in Selangor. The results also reveal that consumers in the young age and female are more likely to use the Internet banking. The results of this research will give benefits to the banks and financial institutions to implement efficient service to increase the rate of Internet banking user, increase their competitive advantage, and boost revenues. Furthermore, this research will provides useful information for future researchers who observe the links between customers’ decision making and Internet banking.
format	Student Project
author	Mohamad Zubir, Katijah
author_facet	Mohamad Zubir, Katijah
author_sort	Mohamad Zubir, Katijah
title	Factors that affect the usage of internet banking in Selangor / Katijah Mohamad Zubir
title_short	Factors that affect the usage of internet banking in Selangor / Katijah Mohamad Zubir
title_full	Factors that affect the usage of internet banking in Selangor / Katijah Mohamad Zubir
title_fullStr	Factors that affect the usage of internet banking in Selangor / Katijah Mohamad Zubir
title_full_unstemmed	Factors that affect the usage of internet banking in Selangor / Katijah Mohamad Zubir
title_sort	factors that affect the usage of internet banking in selangor / katijah mohamad zubir
publisher	Faculty of Business and Management
publishDate	2015
url	http://ir.uitm.edu.my/id/eprint/25063/ http://ir.uitm.edu.my/id/eprint/25063/1/PPb_KATIJAH%20MOHAMAD%20ZUBIR%20M%20BM%2015_5.pdf
first_indexed	2023-09-18T23:13:58Z
last_indexed	2023-09-18T23:13:58Z
_version_	1777418987934580736

Factors that affect the usage of internet banking in Selangor / Katijah Mohamad Zubir

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