Effectiveness of training, what are the dimensions involved. Case study in Pusat Pembelajaran Bank Simpanan Nasional / Khairiyah Kamal

In this project paper, the aim of this research is to study what are the dimensions involved to the effectiveness of training program in Pusat Pembelajaran Bank Simpanan Nasional (PPBSN). This study involved staffs of Bank Simpanan Nasional who attended training program in Pusat Pembelajaran Bank Si...

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Main Author:	Kamal, Khairiyah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2010
Subjects:	Personnel management. Employment management Job evaluation Training of employees. Employer-supported education
Online Access:	http://ir.uitm.edu.my/id/eprint/25074/ http://ir.uitm.edu.my/id/eprint/25074/1/PPb_KHAIRIYAH%20KAMAL%20M%20BM%2010_5.pdf

id	uitm-25074
recordtype	eprints
spelling	uitm-250742019-09-25T01:41:22Z http://ir.uitm.edu.my/id/eprint/25074/ Effectiveness of training, what are the dimensions involved. Case study in Pusat Pembelajaran Bank Simpanan Nasional / Khairiyah Kamal Kamal, Khairiyah Personnel management. Employment management Job evaluation Training of employees. Employer-supported education In this project paper, the aim of this research is to study what are the dimensions involved to the effectiveness of training program in Pusat Pembelajaran Bank Simpanan Nasional (PPBSN). This study involved staffs of Bank Simpanan Nasional who attended training program in Pusat Pembelajaran Bank Simpanan Nasional (PPBSN). This research only focused those were involved in Customer Service and Change Mind Set Training program in September and October as a respondent. Four factors have been used to determine the effectiveness of training program in PPBSN which were the quality of trainers, organizational support, strategic training program and employee‟s selfefficacy. This research also try to figure out if there was any differences between demographic profile and the effectiveness of training program which were employee’s working experiences and academic qualification. From the result, it was found that, all the variables which were quality of trainers, organizational support, strategic training program and employee‟s selfefficacy have a significance relationship with the effectiveness of training in PPBSN. But, the demographic profile (employee‟s working experiences and academic qualification) does not have any relationship that may contribute to the effectiveness of training program in PPBSN. However, from these four variables, only three variables were the most influences factors to the effectiveness of training program which were the quality of trainers, strategic training program and employee’s self-efficacy. Employee’s self-efficacy was the highest value compared to quality of trainers and strategic training program meanwhile organizational support has been excluded as the most influences factors to the effectiveness of training program in PPBSN. Recommendations for future research were discussed. Faculty of Business and Management 2010 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25074/1/PPb_KHAIRIYAH%20KAMAL%20M%20BM%2010_5.pdf Kamal, Khairiyah (2010) Effectiveness of training, what are the dimensions involved. Case study in Pusat Pembelajaran Bank Simpanan Nasional / Khairiyah Kamal. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Personnel management. Employment management Job evaluation Training of employees. Employer-supported education
spellingShingle	Personnel management. Employment management Job evaluation Training of employees. Employer-supported education Kamal, Khairiyah Effectiveness of training, what are the dimensions involved. Case study in Pusat Pembelajaran Bank Simpanan Nasional / Khairiyah Kamal
description	In this project paper, the aim of this research is to study what are the dimensions involved to the effectiveness of training program in Pusat Pembelajaran Bank Simpanan Nasional (PPBSN). This study involved staffs of Bank Simpanan Nasional who attended training program in Pusat Pembelajaran Bank Simpanan Nasional (PPBSN). This research only focused those were involved in Customer Service and Change Mind Set Training program in September and October as a respondent. Four factors have been used to determine the effectiveness of training program in PPBSN which were the quality of trainers, organizational support, strategic training program and employee‟s selfefficacy. This research also try to figure out if there was any differences between demographic profile and the effectiveness of training program which were employee’s working experiences and academic qualification. From the result, it was found that, all the variables which were quality of trainers, organizational support, strategic training program and employee‟s selfefficacy have a significance relationship with the effectiveness of training in PPBSN. But, the demographic profile (employee‟s working experiences and academic qualification) does not have any relationship that may contribute to the effectiveness of training program in PPBSN. However, from these four variables, only three variables were the most influences factors to the effectiveness of training program which were the quality of trainers, strategic training program and employee’s self-efficacy. Employee’s self-efficacy was the highest value compared to quality of trainers and strategic training program meanwhile organizational support has been excluded as the most influences factors to the effectiveness of training program in PPBSN. Recommendations for future research were discussed.
format	Student Project
author	Kamal, Khairiyah
author_facet	Kamal, Khairiyah
author_sort	Kamal, Khairiyah
title	Effectiveness of training, what are the dimensions involved. Case study in Pusat Pembelajaran Bank Simpanan Nasional / Khairiyah Kamal
title_short	Effectiveness of training, what are the dimensions involved. Case study in Pusat Pembelajaran Bank Simpanan Nasional / Khairiyah Kamal
title_full	Effectiveness of training, what are the dimensions involved. Case study in Pusat Pembelajaran Bank Simpanan Nasional / Khairiyah Kamal
title_fullStr	Effectiveness of training, what are the dimensions involved. Case study in Pusat Pembelajaran Bank Simpanan Nasional / Khairiyah Kamal
title_full_unstemmed	Effectiveness of training, what are the dimensions involved. Case study in Pusat Pembelajaran Bank Simpanan Nasional / Khairiyah Kamal
title_sort	effectiveness of training, what are the dimensions involved. case study in pusat pembelajaran bank simpanan nasional / khairiyah kamal
publisher	Faculty of Business and Management
publishDate	2010
url	http://ir.uitm.edu.my/id/eprint/25074/ http://ir.uitm.edu.my/id/eprint/25074/1/PPb_KHAIRIYAH%20KAMAL%20M%20BM%2010_5.pdf
first_indexed	2023-09-18T23:13:59Z
last_indexed	2023-09-18T23:13:59Z
_version_	1777418989227474944

Effectiveness of training, what are the dimensions involved. Case study in Pusat Pembelajaran Bank Simpanan Nasional / Khairiyah Kamal

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