A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain
This study is a research of customers satisfaction towards counter services quality of SOCSO in Kota Bharu. The independent variables consist of timeliness, friendliness and facilities have been identified in order to investigate whether or not these factors have a relationship with dependent variab...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2011
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| Online Access: | http://ir.uitm.edu.my/id/eprint/25079/ http://ir.uitm.edu.my/id/eprint/25079/1/PPb_KHAIRUL%20FARHANA%20HUSSAIN%20M%20BM%2011_5.pdf |
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uitm-25079 |
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eprints |
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uitm-250792019-09-25T01:50:26Z http://ir.uitm.edu.my/id/eprint/25079/ A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain Hussain, Khairul Farhana Consumer satisfaction Customer services. Customer relations This study is a research of customers satisfaction towards counter services quality of SOCSO in Kota Bharu. The independent variables consist of timeliness, friendliness and facilities have been identified in order to investigate whether or not these factors have a relationship with dependent variables which is customer satisfaction. This purpose of this research is to measure the level of customer satisfaction on counter services provided by SOCSO. The customers satisfaction may be affected if any modifications have been made on those independent variables due to their linkage to each other and may influence the counter services of SOCSO. The literature review based on varies journal and articles which are relevant to the research are included to verify and sustain that the research is valid. The result of this research are based on the findings and analysis made using the Statistical Package for Social Science Program (SPSS) and illustrates the verification between dependent variables and independent variables. Conclusions and recommendations are comprehended for SOCSO to develop and improve their performance in the upcoming future. Faculty of Business and Management 2011 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25079/1/PPb_KHAIRUL%20FARHANA%20HUSSAIN%20M%20BM%2011_5.pdf Hussain, Khairul Farhana (2011) A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain. [Student Project] (Unpublished) |
| repository_type |
Digital Repository |
| institution_category |
Local University |
| institution |
Universiti Teknologi MARA |
| building |
UiTM Institutional Repository |
| collection |
Online Access |
| language |
English |
| topic |
Consumer satisfaction Customer services. Customer relations |
| spellingShingle |
Consumer satisfaction Customer services. Customer relations Hussain, Khairul Farhana A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain |
| description |
This study is a research of customers satisfaction towards counter services quality of SOCSO in Kota Bharu. The independent variables consist of timeliness, friendliness and facilities have been identified in order to investigate whether or not these factors have a relationship with dependent variables which is customer satisfaction. This purpose of this research is to measure the level of customer satisfaction on counter services provided by SOCSO. The customers satisfaction may be affected if any modifications have been made on those independent variables due to their linkage to each other and may influence the counter services of SOCSO. The literature review based on varies journal and articles which are relevant to the research are included to verify and sustain that the research is valid. The result of this research are based on the findings and analysis made using the Statistical Package for Social Science Program (SPSS) and illustrates the verification between dependent variables and independent variables. Conclusions and recommendations are comprehended for SOCSO to develop and improve their performance in the upcoming future. |
| format |
Student Project |
| author |
Hussain, Khairul Farhana |
| author_facet |
Hussain, Khairul Farhana |
| author_sort |
Hussain, Khairul Farhana |
| title |
A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain |
| title_short |
A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain |
| title_full |
A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain |
| title_fullStr |
A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain |
| title_full_unstemmed |
A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain |
| title_sort |
study on customers satisfaction towards counter services quality of social security organization (socso) - case study in kota bharu, kelantan / khairul farhana hussain |
| publisher |
Faculty of Business and Management |
| publishDate |
2011 |
| url |
http://ir.uitm.edu.my/id/eprint/25079/ http://ir.uitm.edu.my/id/eprint/25079/1/PPb_KHAIRUL%20FARHANA%20HUSSAIN%20M%20BM%2011_5.pdf |
| first_indexed |
2023-09-18T23:14:00Z |
| last_indexed |
2023-09-18T23:14:00Z |
| _version_ |
1777418989983498240 |