A study of mishandling mail in MASkargo / Mohammad Hafiz Ramli

This case study will focus on the mail handling in MASkargo. Mishandling as define by Maan (1993) comprise of delayed or lost bag. Meanwhile Ericsson (1997) delivery accuracy is one of the biggest problems in Swedish industry. The definition of delivery accuracy is how good the shipment can be deliv...

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Bibliographic Details
Main Author: Ramli, Mohammad Hafiz
Format: Student Project
Language:English
Published: Faculty of Business and Management 2010
Subjects:
Online Access:http://ir.uitm.edu.my/id/eprint/25300/
http://ir.uitm.edu.my/id/eprint/25300/1/PPb_MOHAMMAD%20HAFIZ%20RAMLI%20BM%20M%2010_5.pdf