Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim

Servicecapes was introduced by Boom and Bitner to emphasize the impact of physical environment in which a service process takes place. The impact of physical environment is taken lightly by many organizations without realizing the negative impact towards customer and also employees’ satisfaction. Wi...

Full description

Bibliographic Details
Main Author:	Tokshim, Mohd Insan
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2010
Subjects:	Labor. Work environment Job satisfaction Turnover of employees. Labor turnover
Online Access:	http://ir.uitm.edu.my/id/eprint/25470/ http://ir.uitm.edu.my/id/eprint/25470/1/PPb_MOHD%20INSAN%20%20TOKSHIM%20BM%20M%2010_5.pdf

id	uitm-25470
recordtype	eprints
spelling	uitm-254702019-11-19T09:06:56Z http://ir.uitm.edu.my/id/eprint/25470/ Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim Tokshim, Mohd Insan Labor. Work environment Job satisfaction Turnover of employees. Labor turnover Servicecapes was introduced by Boom and Bitner to emphasize the impact of physical environment in which a service process takes place. The impact of physical environment is taken lightly by many organizations without realizing the negative impact towards customer and also employees’ satisfaction. With the growing awareness of each individual towards the importance of servicecapes, organizations must not overlook the impact it gives. Managers have tried numerous ways to ensure that employees’ job satisfaction is at the peak. Though servicecapes may seem as if it is a light problem but certain organizations seem to have high staff turnover rate due to the weak servicecapes implementation within the organization. Thus, Alam Maritim Sdn Berhad must ensure that the organization is also at par with the current servicecapes issue otherwise they would come to serious injuries or complaints and might end up collapsing the company. Faculty of Business and Management 2010 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25470/1/PPb_MOHD%20INSAN%20%20TOKSHIM%20BM%20M%2010_5.pdf Tokshim, Mohd Insan (2010) Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Labor. Work environment Job satisfaction Turnover of employees. Labor turnover
spellingShingle	Labor. Work environment Job satisfaction Turnover of employees. Labor turnover Tokshim, Mohd Insan Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim
description	Servicecapes was introduced by Boom and Bitner to emphasize the impact of physical environment in which a service process takes place. The impact of physical environment is taken lightly by many organizations without realizing the negative impact towards customer and also employees’ satisfaction. With the growing awareness of each individual towards the importance of servicecapes, organizations must not overlook the impact it gives. Managers have tried numerous ways to ensure that employees’ job satisfaction is at the peak. Though servicecapes may seem as if it is a light problem but certain organizations seem to have high staff turnover rate due to the weak servicecapes implementation within the organization. Thus, Alam Maritim Sdn Berhad must ensure that the organization is also at par with the current servicecapes issue otherwise they would come to serious injuries or complaints and might end up collapsing the company.
format	Student Project
author	Tokshim, Mohd Insan
author_facet	Tokshim, Mohd Insan
author_sort	Tokshim, Mohd Insan
title	Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim
title_short	Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim
title_full	Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim
title_fullStr	Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim
title_full_unstemmed	Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim
title_sort	servicecapes importance and its impact towards employees’ satisfaction at alam maritim (m) sdn. bhd. / mohd insan tokshim
publisher	Faculty of Business and Management
publishDate	2010
url	http://ir.uitm.edu.my/id/eprint/25470/ http://ir.uitm.edu.my/id/eprint/25470/1/PPb_MOHD%20INSAN%20%20TOKSHIM%20BM%20M%2010_5.pdf
first_indexed	2023-09-18T23:14:47Z
last_indexed	2023-09-18T23:14:47Z
_version_	1777419039726895104

Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim

Similar Items