A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi

This thesis presents a study, which has sought to take steps towards increasing knowledge on the performance of the service quality provided by ProEight Offshore Engineering Sdn. Bhd. ProEight Offshore Engineering is one company that focus on delivering refurbishment service to the related industry...

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Main Author:	Md Radzi, Muhammad Hafiz
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management, Universiti Teknologi MARA 2011
Subjects:	Total quality management. Benchmarking Consumer satisfaction Performance standards
Online Access:	http://ir.uitm.edu.my/id/eprint/25632/ http://ir.uitm.edu.my/id/eprint/25632/1/PPb_MUHAMMAD%20HAFIZ%20MD%20RADZI%20BM%20M%2011_5.pdf

id	uitm-25632
recordtype	eprints
spelling	uitm-256322019-12-06T02:51:34Z http://ir.uitm.edu.my/id/eprint/25632/ A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi Md Radzi, Muhammad Hafiz Total quality management. Benchmarking Consumer satisfaction Performance standards This thesis presents a study, which has sought to take steps towards increasing knowledge on the performance of the service quality provided by ProEight Offshore Engineering Sdn. Bhd. ProEight Offshore Engineering is one company that focus on delivering refurbishment service to the related industry and at the same time, the company also do a minor production. It is noteworthy to investigate the performance of service quality provided by ProEight Offshore Engineering Sdn. Bhd. in order for ProEight to take up competitive position against international companies upon their ability to deliver quality services to the customers throughout Malaysia. The research title “A Study on the Factors Influencing Service Quality Dimensions towards the Organizational Performance at ProEight Offshore Engineering Sdn. Bhd.” had been conducted by using Zeithaml et’s (1996) theoretical framework to measure the organizational performance at ProEight Offshore Engineering Sdn. Bhd. This research has been answered by all 34 respondents through questionnaire. The Statistical Package for the Social Science (SPSS) version 14.0 has been used to summarize the data. As a conclusion, the result indicates ProEight customer have a high customer satisfaction towards assurance and empathy dimensions in service quality provided by ProEight Offshore Engineering Sdn. Bhd. and assurance is the elements of service quality that contributed most in service quality performance. Lastly, the recommendations are made based on several logical factors and impact of current situation to the service quality practiced. Faculty of Business and Management, Universiti Teknologi MARA 2011 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25632/1/PPb_MUHAMMAD%20HAFIZ%20MD%20RADZI%20BM%20M%2011_5.pdf Md Radzi, Muhammad Hafiz (2011) A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Total quality management. Benchmarking Consumer satisfaction Performance standards
spellingShingle	Total quality management. Benchmarking Consumer satisfaction Performance standards Md Radzi, Muhammad Hafiz A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi
description	This thesis presents a study, which has sought to take steps towards increasing knowledge on the performance of the service quality provided by ProEight Offshore Engineering Sdn. Bhd. ProEight Offshore Engineering is one company that focus on delivering refurbishment service to the related industry and at the same time, the company also do a minor production. It is noteworthy to investigate the performance of service quality provided by ProEight Offshore Engineering Sdn. Bhd. in order for ProEight to take up competitive position against international companies upon their ability to deliver quality services to the customers throughout Malaysia. The research title “A Study on the Factors Influencing Service Quality Dimensions towards the Organizational Performance at ProEight Offshore Engineering Sdn. Bhd.” had been conducted by using Zeithaml et’s (1996) theoretical framework to measure the organizational performance at ProEight Offshore Engineering Sdn. Bhd. This research has been answered by all 34 respondents through questionnaire. The Statistical Package for the Social Science (SPSS) version 14.0 has been used to summarize the data. As a conclusion, the result indicates ProEight customer have a high customer satisfaction towards assurance and empathy dimensions in service quality provided by ProEight Offshore Engineering Sdn. Bhd. and assurance is the elements of service quality that contributed most in service quality performance. Lastly, the recommendations are made based on several logical factors and impact of current situation to the service quality practiced.
format	Student Project
author	Md Radzi, Muhammad Hafiz
author_facet	Md Radzi, Muhammad Hafiz
author_sort	Md Radzi, Muhammad Hafiz
title	A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi
title_short	A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi
title_full	A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi
title_fullStr	A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi
title_full_unstemmed	A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi
title_sort	study on the factors influencing service quality dimensions towards organizational performance at proeight offshore engineering sdn. bhd. / muhammad hafiz md radzi
publisher	Faculty of Business and Management, Universiti Teknologi MARA
publishDate	2011
url	http://ir.uitm.edu.my/id/eprint/25632/ http://ir.uitm.edu.my/id/eprint/25632/1/PPb_MUHAMMAD%20HAFIZ%20MD%20RADZI%20BM%20M%2011_5.pdf
first_indexed	2023-09-18T23:15:08Z
last_indexed	2023-09-18T23:15:08Z
_version_	1777419061656813568

A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi

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