IPPJ Sdn Bhd customer’s satisfaction towards usability of website / Munirah Rahman

With the fast development and increasing use of the World Wide Web as both an information seeking and an electronic commerce tool, web usability studies grow in importance. Changing technological advancements and capabilities simultaneously also challenges and frustrates website designers. They face...

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Bibliographic Details
Main Author:	Rahman, Munirah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2012
Subjects:	Computer networks. Electronic information resources. Web portals. Internet. Web servers. Electronic mail messages Consumer satisfaction Electronic commerce
Online Access:	http://ir.uitm.edu.my/id/eprint/25715/ http://ir.uitm.edu.my/id/eprint/25715/1/PPb_MUNIRAH%20RAHMAN%20BM%20M%2012_5.pdf

id	uitm-25715
recordtype	eprints
spelling	uitm-257152020-01-06T03:06:19Z http://ir.uitm.edu.my/id/eprint/25715/ IPPJ Sdn Bhd customer’s satisfaction towards usability of website / Munirah Rahman Rahman, Munirah Computer networks. Electronic information resources. Web portals. Internet. Web servers. Electronic mail messages Consumer satisfaction Electronic commerce With the fast development and increasing use of the World Wide Web as both an information seeking and an electronic commerce tool, web usability studies grow in importance. Changing technological advancements and capabilities simultaneously also challenges and frustrates website designers. They face increasingly difficult decisions to choose between an array of features that can make their sites more stimulating, visually pleasing, comprehensive, and commercially viable. Numerous web design checklists have been developed that focus on features that may influence users' satisfaction with the website. This research study plans to systematically investigate features that affect customers’ satisfaction through usability of website. The questionnaire was design for the selected respondents where they were asked varieties of questions regarding features of website usability that satisfy customer. The process of analyzing and interpreting data has been presented with tables using methods such as frequency distribution and correlation. Faculty of Business and Management 2012 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25715/1/PPb_MUNIRAH%20RAHMAN%20BM%20M%2012_5.pdf Rahman, Munirah (2012) IPPJ Sdn Bhd customer’s satisfaction towards usability of website / Munirah Rahman. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Computer networks. Electronic information resources. Web portals. Internet. Web servers. Electronic mail messages Consumer satisfaction Electronic commerce
spellingShingle	Computer networks. Electronic information resources. Web portals. Internet. Web servers. Electronic mail messages Consumer satisfaction Electronic commerce Rahman, Munirah IPPJ Sdn Bhd customer’s satisfaction towards usability of website / Munirah Rahman
description	With the fast development and increasing use of the World Wide Web as both an information seeking and an electronic commerce tool, web usability studies grow in importance. Changing technological advancements and capabilities simultaneously also challenges and frustrates website designers. They face increasingly difficult decisions to choose between an array of features that can make their sites more stimulating, visually pleasing, comprehensive, and commercially viable. Numerous web design checklists have been developed that focus on features that may influence users' satisfaction with the website. This research study plans to systematically investigate features that affect customers’ satisfaction through usability of website. The questionnaire was design for the selected respondents where they were asked varieties of questions regarding features of website usability that satisfy customer. The process of analyzing and interpreting data has been presented with tables using methods such as frequency distribution and correlation.
format	Student Project
author	Rahman, Munirah
author_facet	Rahman, Munirah
author_sort	Rahman, Munirah
title	IPPJ Sdn Bhd customer’s satisfaction towards usability of website / Munirah Rahman
title_short	IPPJ Sdn Bhd customer’s satisfaction towards usability of website / Munirah Rahman
title_full	IPPJ Sdn Bhd customer’s satisfaction towards usability of website / Munirah Rahman
title_fullStr	IPPJ Sdn Bhd customer’s satisfaction towards usability of website / Munirah Rahman
title_full_unstemmed	IPPJ Sdn Bhd customer’s satisfaction towards usability of website / Munirah Rahman
title_sort	ippj sdn bhd customer’s satisfaction towards usability of website / munirah rahman
publisher	Faculty of Business and Management
publishDate	2012
url	http://ir.uitm.edu.my/id/eprint/25715/ http://ir.uitm.edu.my/id/eprint/25715/1/PPb_MUNIRAH%20RAHMAN%20BM%20M%2012_5.pdf
first_indexed	2023-09-18T23:15:19Z
last_indexed	2023-09-18T23:15:19Z
_version_	1777419073239384064

IPPJ Sdn Bhd customer’s satisfaction towards usability of website / Munirah Rahman

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