Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar

The purpose of this research is to study the customer satisfaction towards online shopping in apparel industry. The goal of this study is to see the most factors that influence customer satisfaction towards online shopping in apparel industry. This research study is to examine the factors that influ...

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Bibliographic Details
Main Author:	Norfaezar, Nurul Niezar
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2019
Subjects:	Clothing trade Consumer satisfaction Electronic commerce
Online Access:	http://ir.uitm.edu.my/id/eprint/25969/ http://ir.uitm.edu.my/id/eprint/25969/1/PPb_NURUL%20NIEZAR%20NORFAEZAR%20BM%20M%2019_5.pdf

id	uitm-25969
recordtype	eprints
spelling	uitm-259692019-10-25T03:03:39Z http://ir.uitm.edu.my/id/eprint/25969/ Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar Norfaezar, Nurul Niezar Clothing trade Consumer satisfaction Electronic commerce The purpose of this research is to study the customer satisfaction towards online shopping in apparel industry. The goal of this study is to see the most factors that influence customer satisfaction towards online shopping in apparel industry. This research study is to examine the factors that influence the relationship between independent variable which include security and privacy, customer loyalty, service quality, convenience and dependent variable which is customer satisfaction. The questionnaires were distributed traditionally to the respondents which is UiTM Malacca Kampus Bandaraya student. The researcher used computer software which is Statistical programme for Social Sciences (SPSS) in analysing the data that been collected from the respondent. The data analysis was obtain in order to accomplish the objective of the research study which is to determine the relationship between security and privacy, customer loyalty, service quality and convenience with customer satisfaction. Besides that, it is also to identify the most impactful factor that influences customer satisfaction toward online shopping in apparel industry. Last but not least, the researcher hopes that this study will help online retailer to aware to the factor that influences the customer satisfaction in online shopping in apparel industry. Faculty of Business and Management 2019 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25969/1/PPb_NURUL%20NIEZAR%20NORFAEZAR%20BM%20M%2019_5.pdf Norfaezar, Nurul Niezar (2019) Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Clothing trade Consumer satisfaction Electronic commerce
spellingShingle	Clothing trade Consumer satisfaction Electronic commerce Norfaezar, Nurul Niezar Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar
description	The purpose of this research is to study the customer satisfaction towards online shopping in apparel industry. The goal of this study is to see the most factors that influence customer satisfaction towards online shopping in apparel industry. This research study is to examine the factors that influence the relationship between independent variable which include security and privacy, customer loyalty, service quality, convenience and dependent variable which is customer satisfaction. The questionnaires were distributed traditionally to the respondents which is UiTM Malacca Kampus Bandaraya student. The researcher used computer software which is Statistical programme for Social Sciences (SPSS) in analysing the data that been collected from the respondent. The data analysis was obtain in order to accomplish the objective of the research study which is to determine the relationship between security and privacy, customer loyalty, service quality and convenience with customer satisfaction. Besides that, it is also to identify the most impactful factor that influences customer satisfaction toward online shopping in apparel industry. Last but not least, the researcher hopes that this study will help online retailer to aware to the factor that influences the customer satisfaction in online shopping in apparel industry.
format	Student Project
author	Norfaezar, Nurul Niezar
author_facet	Norfaezar, Nurul Niezar
author_sort	Norfaezar, Nurul Niezar
title	Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar
title_short	Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar
title_full	Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar
title_fullStr	Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar
title_full_unstemmed	Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar
title_sort	customer satisfaction towards online shopping in apparel industry / nurul niezar norfaezar
publisher	Faculty of Business and Management
publishDate	2019
url	http://ir.uitm.edu.my/id/eprint/25969/ http://ir.uitm.edu.my/id/eprint/25969/1/PPb_NURUL%20NIEZAR%20NORFAEZAR%20BM%20M%2019_5.pdf
first_indexed	2023-09-18T23:15:52Z
last_indexed	2023-09-18T23:15:52Z
_version_	1777419107986046976

Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar

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