Patients’ satisfaction with physiotherapy for low back pain among elderly in Institutional care / Hafizah Abdul Aziz

Background: Patient satisfaction surveys are beneficial to healthcare practitioners as they could be used to find out the quality of care and the treatment given and changes that can be done based on patients’ feedbacks and recommendations. Physiotherapists too have been known to treat elderly with...

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Main Author:	Abdul Aziz, Hafizah
Format:	Thesis
Language:	English
Published:	2016
Subjects:	General special. Patient monitoring
Online Access:	http://ir.uitm.edu.my/id/eprint/26065/ http://ir.uitm.edu.my/id/eprint/26065/1/TD_HAFIZAH%20ABDUL%20AZIZ%20HS%2016_5.pdf

id	uitm-26065
recordtype	eprints
spelling	uitm-260652019-10-09T03:32:36Z http://ir.uitm.edu.my/id/eprint/26065/ Patients’ satisfaction with physiotherapy for low back pain among elderly in Institutional care / Hafizah Abdul Aziz Abdul Aziz, Hafizah General special. Patient monitoring Background: Patient satisfaction surveys are beneficial to healthcare practitioners as they could be used to find out the quality of care and the treatment given and changes that can be done based on patients’ feedbacks and recommendations. Physiotherapists too have been known to treat elderly with LBP since long ago using different types of approaches in order to reduce physical disability and restore its functions and physiotherapy has been nominated as a beneficial treatment for managing LBP among elderly. Objective: The objectives of this study were (1) to determine the level of satisfaction of elderly with LBP regarding physiotherapy treatment at RSK, (2) to determine the possible relationship between overall satisfaction level with gender and race and (3) to investigate the association between factors affecting satisfaction and satisfaction level itself. Study design: A cross – sectional, descriptive study design. Participant: 80 elderly who received physiotherapy for their LBP in the RSKs (Johor Bharu, Cheng, Taiping and Cheras). Outcome measure: Satisfaction level was measured using Physical Therapy Patient Satisfaction Questionnaire. Result: (1) Overall, 88.8% (n = 71) were highly satisfied with the physiotherapy service and the remaining 11.2% (n = 9) of the participants reported a lower level of satisfaction. Female participants reported high level of satisfaction (53.5%; n = 38) as compared to the male group with only 46.5% (n = 33). Malays reported higher satisfaction level (71.8%;n = 51) as compared to Chinese and Indians with only 28.2% (n = 20) of the reported satisfaction level towards physiotherapy service. (2) No significant association between gender and overall satisfaction level (p = 0.607) and no significant association were found between race and overall satisfaction level (p = 0.095). (3) There was a statistically significant (p < 0.01), positive moderately strong correlation (ρ = +0.768) between patient – physiotherapist interaction factor and overall satisfaction level. There was also a significant positive moderately strong relationship between professionalism of service and overall satisfaction level (p < 0.01; ρ = 0.610). Conclusion: Most of the elderly patients indicated that they achieved high satisfaction level with the physiotherapy service for LBP at RSK and different gender and race do not influence satisfaction level. Plus, from the result, it was best to say that, factors like patient – physiotherapist interaction and professionalism of service greatly influenced the overall level of patients’ satisfaction. 2016 Thesis NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/26065/1/TD_HAFIZAH%20ABDUL%20AZIZ%20HS%2016_5.pdf Abdul Aziz, Hafizah (2016) Patients’ satisfaction with physiotherapy for low back pain among elderly in Institutional care / Hafizah Abdul Aziz. Degree thesis, Universiti Teknologi MARA , Kampus Puncak Alam.
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	General special. Patient monitoring
spellingShingle	General special. Patient monitoring Abdul Aziz, Hafizah Patients’ satisfaction with physiotherapy for low back pain among elderly in Institutional care / Hafizah Abdul Aziz
description	Background: Patient satisfaction surveys are beneficial to healthcare practitioners as they could be used to find out the quality of care and the treatment given and changes that can be done based on patients’ feedbacks and recommendations. Physiotherapists too have been known to treat elderly with LBP since long ago using different types of approaches in order to reduce physical disability and restore its functions and physiotherapy has been nominated as a beneficial treatment for managing LBP among elderly. Objective: The objectives of this study were (1) to determine the level of satisfaction of elderly with LBP regarding physiotherapy treatment at RSK, (2) to determine the possible relationship between overall satisfaction level with gender and race and (3) to investigate the association between factors affecting satisfaction and satisfaction level itself. Study design: A cross – sectional, descriptive study design. Participant: 80 elderly who received physiotherapy for their LBP in the RSKs (Johor Bharu, Cheng, Taiping and Cheras). Outcome measure: Satisfaction level was measured using Physical Therapy Patient Satisfaction Questionnaire. Result: (1) Overall, 88.8% (n = 71) were highly satisfied with the physiotherapy service and the remaining 11.2% (n = 9) of the participants reported a lower level of satisfaction. Female participants reported high level of satisfaction (53.5%; n = 38) as compared to the male group with only 46.5% (n = 33). Malays reported higher satisfaction level (71.8%;n = 51) as compared to Chinese and Indians with only 28.2% (n = 20) of the reported satisfaction level towards physiotherapy service. (2) No significant association between gender and overall satisfaction level (p = 0.607) and no significant association were found between race and overall satisfaction level (p = 0.095). (3) There was a statistically significant (p < 0.01), positive moderately strong correlation (ρ = +0.768) between patient – physiotherapist interaction factor and overall satisfaction level. There was also a significant positive moderately strong relationship between professionalism of service and overall satisfaction level (p < 0.01; ρ = 0.610). Conclusion: Most of the elderly patients indicated that they achieved high satisfaction level with the physiotherapy service for LBP at RSK and different gender and race do not influence satisfaction level. Plus, from the result, it was best to say that, factors like patient – physiotherapist interaction and professionalism of service greatly influenced the overall level of patients’ satisfaction.
format	Thesis
author	Abdul Aziz, Hafizah
author_facet	Abdul Aziz, Hafizah
author_sort	Abdul Aziz, Hafizah
title	Patients’ satisfaction with physiotherapy for low back pain among elderly in Institutional care / Hafizah Abdul Aziz
title_short	Patients’ satisfaction with physiotherapy for low back pain among elderly in Institutional care / Hafizah Abdul Aziz
title_full	Patients’ satisfaction with physiotherapy for low back pain among elderly in Institutional care / Hafizah Abdul Aziz
title_fullStr	Patients’ satisfaction with physiotherapy for low back pain among elderly in Institutional care / Hafizah Abdul Aziz
title_full_unstemmed	Patients’ satisfaction with physiotherapy for low back pain among elderly in Institutional care / Hafizah Abdul Aziz
title_sort	patients’ satisfaction with physiotherapy for low back pain among elderly in institutional care / hafizah abdul aziz
publishDate	2016
url	http://ir.uitm.edu.my/id/eprint/26065/ http://ir.uitm.edu.my/id/eprint/26065/1/TD_HAFIZAH%20ABDUL%20AZIZ%20HS%2016_5.pdf
first_indexed	2023-09-18T23:16:05Z
last_indexed	2023-09-18T23:16:05Z
_version_	1777419121740218368

Patients’ satisfaction with physiotherapy for low back pain among elderly in Institutional care / Hafizah Abdul Aziz

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