Factors influencing agent’s retention in insurance industry: survey of ING Public Takaful Ehsan / Nur Izzati Mohd Isa and Noor Khamisah Lailah Abdul Wahed

Recently, life insurance industry has been suffering high rate of retention of the agents’ therefore this research has been conducted to study the factors influencing agents’ retention in insurance industry in Malaysia, which focused on ING PUBLIC Takaful Ehsan Berhad. As the roles of insurance agen...

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Main Authors:	Mohd Isa, Nur Izzati, Abdul Wahed, Noor Khamisah Lailah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2013
Subjects:	Insurance business. Insurance management Life insurance
Online Access:	http://ir.uitm.edu.my/id/eprint/26086/ http://ir.uitm.edu.my/id/eprint/26086/1/PPb_NUR%20IZZATI%20MOHD%20ISA%20BM%20M%2013_5.pdf

id	uitm-26086
recordtype	eprints
spelling	uitm-260862020-01-16T03:14:57Z http://ir.uitm.edu.my/id/eprint/26086/ Factors influencing agent’s retention in insurance industry: survey of ING Public Takaful Ehsan / Nur Izzati Mohd Isa and Noor Khamisah Lailah Abdul Wahed Mohd Isa, Nur Izzati Abdul Wahed, Noor Khamisah Lailah Insurance business. Insurance management Life insurance Recently, life insurance industry has been suffering high rate of retention of the agents’ therefore this research has been conducted to study the factors influencing agents’ retention in insurance industry in Malaysia, which focused on ING PUBLIC Takaful Ehsan Berhad. As the roles of insurance agent itself seriously important to insurance companies, therefore, they must retain their agents as much as possible. This research is aims to explore the relationship between training and development, working condition and remuneration with the retention of agents mainly in ING PUBLIC Takaful Ehsan Berhad. To examine this research, there are three factors that influencing retention of agents which are training and development, working condition and remuneration. The purpose or objective of this research is to identify the relationship among these factors that can influence retention of agents. The respondents are from the agents of ING PUBLIC Takaful Ehsan. 100 questionnaires had been distributed among them. The finding shows that training and development is the most influence factors that influencing agents’ retention, followed by working condition. For the remuneration, it shows a weak relationship with agents’ retention. So that, insurance company must make improvement on the factors that influencing their agents’ retention especially the training and development program. Faculty of Business and Management 2013 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/26086/1/PPb_NUR%20IZZATI%20MOHD%20ISA%20BM%20M%2013_5.pdf Mohd Isa, Nur Izzati and Abdul Wahed, Noor Khamisah Lailah (2013) Factors influencing agent’s retention in insurance industry: survey of ING Public Takaful Ehsan / Nur Izzati Mohd Isa and Noor Khamisah Lailah Abdul Wahed. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Insurance business. Insurance management Life insurance
spellingShingle	Insurance business. Insurance management Life insurance Mohd Isa, Nur Izzati Abdul Wahed, Noor Khamisah Lailah Factors influencing agent’s retention in insurance industry: survey of ING Public Takaful Ehsan / Nur Izzati Mohd Isa and Noor Khamisah Lailah Abdul Wahed
description	Recently, life insurance industry has been suffering high rate of retention of the agents’ therefore this research has been conducted to study the factors influencing agents’ retention in insurance industry in Malaysia, which focused on ING PUBLIC Takaful Ehsan Berhad. As the roles of insurance agent itself seriously important to insurance companies, therefore, they must retain their agents as much as possible. This research is aims to explore the relationship between training and development, working condition and remuneration with the retention of agents mainly in ING PUBLIC Takaful Ehsan Berhad. To examine this research, there are three factors that influencing retention of agents which are training and development, working condition and remuneration. The purpose or objective of this research is to identify the relationship among these factors that can influence retention of agents. The respondents are from the agents of ING PUBLIC Takaful Ehsan. 100 questionnaires had been distributed among them. The finding shows that training and development is the most influence factors that influencing agents’ retention, followed by working condition. For the remuneration, it shows a weak relationship with agents’ retention. So that, insurance company must make improvement on the factors that influencing their agents’ retention especially the training and development program.
format	Student Project
author	Mohd Isa, Nur Izzati Abdul Wahed, Noor Khamisah Lailah
author_facet	Mohd Isa, Nur Izzati Abdul Wahed, Noor Khamisah Lailah
author_sort	Mohd Isa, Nur Izzati
title	Factors influencing agent’s retention in insurance industry: survey of ING Public Takaful Ehsan / Nur Izzati Mohd Isa and Noor Khamisah Lailah Abdul Wahed
title_short	Factors influencing agent’s retention in insurance industry: survey of ING Public Takaful Ehsan / Nur Izzati Mohd Isa and Noor Khamisah Lailah Abdul Wahed
title_full	Factors influencing agent’s retention in insurance industry: survey of ING Public Takaful Ehsan / Nur Izzati Mohd Isa and Noor Khamisah Lailah Abdul Wahed
title_fullStr	Factors influencing agent’s retention in insurance industry: survey of ING Public Takaful Ehsan / Nur Izzati Mohd Isa and Noor Khamisah Lailah Abdul Wahed
title_full_unstemmed	Factors influencing agent’s retention in insurance industry: survey of ING Public Takaful Ehsan / Nur Izzati Mohd Isa and Noor Khamisah Lailah Abdul Wahed
title_sort	factors influencing agent’s retention in insurance industry: survey of ing public takaful ehsan / nur izzati mohd isa and noor khamisah lailah abdul wahed
publisher	Faculty of Business and Management
publishDate	2013
url	http://ir.uitm.edu.my/id/eprint/26086/ http://ir.uitm.edu.my/id/eprint/26086/1/PPb_NUR%20IZZATI%20MOHD%20ISA%20BM%20M%2013_5.pdf
first_indexed	2023-09-18T23:16:08Z
last_indexed	2023-09-18T23:16:08Z
_version_	1777419124789477376

Factors influencing agent’s retention in insurance industry: survey of ING Public Takaful Ehsan / Nur Izzati Mohd Isa and Noor Khamisah Lailah Abdul Wahed

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