A study of factors that influence customer satisfaction in Islamic banking / Nurhafiza Hizam
This study was conducted to investigate the customer satisfaction in Islamic Banking among Petronas Carigali Sdn.Bhd. Three (3) independent variables had been identified which are quality of service, behavior of the bank staff and bank image and reputation. 100 respondents had participated in this s...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2015
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| Online Access: | http://ir.uitm.edu.my/id/eprint/26277/ http://ir.uitm.edu.my/id/eprint/26277/1/PPb_NURHAFIZA%20HIZAM%20BM%20M%2015_5.pdf |