A study on the effects of emotional exhaustion and depersonalization on job satisfaction among CIMB Terengganu employees / Nor Hasniza Mat Hassan

The main objective of this study is to investigate the effects of emotional exhaustion and depersonalization on job satisfaction among bank employees. This study was conducted among CIMB employees in the state of Terengganu, covering CIMB Jalan Sultan Ismail (Kuala Terengganu), CIMB Jerteh, CIMB Set...

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Main Author:	Mat Hassan, Nor Hasniza
Format:	Research Reports
Language:	English
Published:	Faculty of Business and Management 2018
Subjects:	Work groups. Teams in the workplace HN Social history and conditions. Social problems. Social reform
Online Access:	http://ir.uitm.edu.my/id/eprint/26530/ http://ir.uitm.edu.my/id/eprint/26530/1/TM_NOR%20HASNIZA%20MAT%20HASSAN%20BM%20T%2018_5.pdf

id	uitm-26530
recordtype	eprints
spelling	uitm-265302019-12-02T04:17:03Z http://ir.uitm.edu.my/id/eprint/26530/ A study on the effects of emotional exhaustion and depersonalization on job satisfaction among CIMB Terengganu employees / Nor Hasniza Mat Hassan Mat Hassan, Nor Hasniza Work groups. Teams in the workplace HN Social history and conditions. Social problems. Social reform The main objective of this study is to investigate the effects of emotional exhaustion and depersonalization on job satisfaction among bank employees. This study was conducted among CIMB employees in the state of Terengganu, covering CIMB Jalan Sultan Ismail (Kuala Terengganu), CIMB Jerteh, CIMB Setiu, CIMB Dungun, CIMB AMBS, CIMB Gong Badak(UMT), CIMB Mesra Mall and CIMB Chukai. The items in the questionnaire are close ended type with a 5-point Likert scale. Through the survey made to the employees at the identified CIMB branch in Terengganu, a total of 140 set questionnaires were distributed. A total of 127 questionnaires were returned and the returned rate is 91%. The data collected for this study were analysed using Statistical Package for Social Sciences (SPSS), version 20. Pearson Correlation Coefficient and Multiple Regression were applied in analysing and interpreting the data. The result ofemotional exhaustion and depersonalization on job satisfaction generally support the hypotheses in this study. As conclusion, it can be said that the third objective of the study has been answered by the Coefficient Correlation in Pearson and Multiple regression had come to a conclusion where depersonalization gave the most significant factor that affect job satisfaction among the CIMB Bank employees in Terengganu instead of emotional exhaustion. Some of suggestions and recommendations were provided for future research in order to produce more accurate and comprehensive results for upcoming research Faculty of Business and Management 2018-07 Research Reports NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/26530/1/TM_NOR%20HASNIZA%20MAT%20HASSAN%20BM%20T%2018_5.pdf Mat Hassan, Nor Hasniza (2018) A study on the effects of emotional exhaustion and depersonalization on job satisfaction among CIMB Terengganu employees / Nor Hasniza Mat Hassan. [Research Reports] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Work groups. Teams in the workplace HN Social history and conditions. Social problems. Social reform
spellingShingle	Work groups. Teams in the workplace HN Social history and conditions. Social problems. Social reform Mat Hassan, Nor Hasniza A study on the effects of emotional exhaustion and depersonalization on job satisfaction among CIMB Terengganu employees / Nor Hasniza Mat Hassan
description	The main objective of this study is to investigate the effects of emotional exhaustion and depersonalization on job satisfaction among bank employees. This study was conducted among CIMB employees in the state of Terengganu, covering CIMB Jalan Sultan Ismail (Kuala Terengganu), CIMB Jerteh, CIMB Setiu, CIMB Dungun, CIMB AMBS, CIMB Gong Badak(UMT), CIMB Mesra Mall and CIMB Chukai. The items in the questionnaire are close ended type with a 5-point Likert scale. Through the survey made to the employees at the identified CIMB branch in Terengganu, a total of 140 set questionnaires were distributed. A total of 127 questionnaires were returned and the returned rate is 91%. The data collected for this study were analysed using Statistical Package for Social Sciences (SPSS), version 20. Pearson Correlation Coefficient and Multiple Regression were applied in analysing and interpreting the data. The result ofemotional exhaustion and depersonalization on job satisfaction generally support the hypotheses in this study. As conclusion, it can be said that the third objective of the study has been answered by the Coefficient Correlation in Pearson and Multiple regression had come to a conclusion where depersonalization gave the most significant factor that affect job satisfaction among the CIMB Bank employees in Terengganu instead of emotional exhaustion. Some of suggestions and recommendations were provided for future research in order to produce more accurate and comprehensive results for upcoming research
format	Research Reports
author	Mat Hassan, Nor Hasniza
author_facet	Mat Hassan, Nor Hasniza
author_sort	Mat Hassan, Nor Hasniza
title	A study on the effects of emotional exhaustion and depersonalization on job satisfaction among CIMB Terengganu employees / Nor Hasniza Mat Hassan
title_short	A study on the effects of emotional exhaustion and depersonalization on job satisfaction among CIMB Terengganu employees / Nor Hasniza Mat Hassan
title_full	A study on the effects of emotional exhaustion and depersonalization on job satisfaction among CIMB Terengganu employees / Nor Hasniza Mat Hassan
title_fullStr	A study on the effects of emotional exhaustion and depersonalization on job satisfaction among CIMB Terengganu employees / Nor Hasniza Mat Hassan
title_full_unstemmed	A study on the effects of emotional exhaustion and depersonalization on job satisfaction among CIMB Terengganu employees / Nor Hasniza Mat Hassan
title_sort	study on the effects of emotional exhaustion and depersonalization on job satisfaction among cimb terengganu employees / nor hasniza mat hassan
publisher	Faculty of Business and Management
publishDate	2018
url	http://ir.uitm.edu.my/id/eprint/26530/ http://ir.uitm.edu.my/id/eprint/26530/1/TM_NOR%20HASNIZA%20MAT%20HASSAN%20BM%20T%2018_5.pdf
first_indexed	2023-09-18T23:16:59Z
last_indexed	2023-09-18T23:16:59Z
_version_	1777419177541238784

A study on the effects of emotional exhaustion and depersonalization on job satisfaction among CIMB Terengganu employees / Nor Hasniza Mat Hassan

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