Emotional labour: a case study of secret recipe’s employees at Kota Bharu, Kelantan / Nurbaitie Natasha Mohd Ghani and Nurzatil Aqmar Mohd Wajiah
In hospitality service industries, emotional labor is the exertion needed to give organizationally desired emotion during communication, it will give both positive and negative effect to organization and customer satisfaction. Employees who have failed to manage their emotion will give a negative ef...
| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
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Faculty of Hotel and Tourism, Universiti Teknologi MARA
2017
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/26536/ http://ir.uitm.edu.my/id/eprint/26536/1/PPb_NURBAITIE%20NATASHA%20MOHD%20GHANI%20HM%20T%2017_5.pdf |