Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa

The purpose of this study is to explore the leadership qualities required for Malaysian public university librarians that enhances customer satisfaction. The objectives of the study are (1) to examine the perceptions of librarians on their leadership qualities, (2) to examine the perceptions of subo...

Full description

Bibliographic Details
Main Author:	Mohd Desa, Kamariah Nor
Format:	Thesis
Language:	English
Published:	2015
Subjects:	University and college. Academic libraries Personnel. Librarians
Online Access:	http://ir.uitm.edu.my/id/eprint/27790/ http://ir.uitm.edu.my/id/eprint/27790/1/TP_KAMARIAH%20NOR%20MOHD%20DESA%20IM%2015_5.pdf

id	uitm-27790
recordtype	eprints
spelling	uitm-277902020-01-30T08:01:22Z http://ir.uitm.edu.my/id/eprint/27790/ Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa Mohd Desa, Kamariah Nor University and college. Academic libraries Personnel. Librarians The purpose of this study is to explore the leadership qualities required for Malaysian public university librarians that enhances customer satisfaction. The objectives of the study are (1) to examine the perceptions of librarians on their leadership qualities, (2) to examine the perceptions of subordinates on the leadership qualities of their librarians, (3) to examine the perceptions of the heads of departments on the leadership qualities of librarians who are their subordinates, (4) to assess the satisfaction of customers on library services, (5) to examine the relationship between the various dimensions of leadership qualities, (6) to compare the perceptions of different groups of respondents on leadership qualities, (7) to compare the perceptions of users on the imp0l1ance and performance of library services, and (8) to identify factors (e.g. transformational leadership, emotional intelligence and servant leadership) affecting leadership skills. The study covers 20 public university libraries in Malaysia. Respondents are librarians at all levels, head of departments, subordinates and library customers. The survey method is adopted. Data are collected through four (4) sets of questionnaires. The study adopts the 360 degree method in which the perceptions of respondents are gauged from multiple perspectives, thereby providing more data and information. Descriptive statistics of perception scores such as demographic profiles, means and standard deviations for each dimension are tabulated. Analytical methods for inferential statistics such as correlation analysis, statistical tests of significant differences, gap analysis and regression analysis are conducted. The results show that librarians are very positive about their leadership qualities, however they are moderately capable of understanding abstract ideas. Supporting staff rate the leadership qualities of their librarians lower than the librarians themselves and claim that the librarians are less likely to admit their mistakes or make sacrifices for others. Head of departments are more positive on the leadership qualities of their librarians particularly with respect to commitment and preserving organisation integrity. However they acknowledge and correspond to the librarians' perceptions that librarians are moderately capable to understand abstract ideas. There are differences in the perceptions of different groups of respondents on leadership qualities. Library customers are generally satisfied with most of the services offered but need to improve wireless access, computer facilities, online resources for their users and user friendly websites. However, the overall gap analysis of library services show the results of importance and performance mean scores (m=0.398) and are significantly different (p<0.01). There are significant gaps between the expectation of customers and their satisfaction. The results also show irregularity of positive or significant impact on identifying factors (e.g. transformational leadership, emotional intelligence and servant leadership) affecting leadership skills. This study is significant as it contributes to the body of knowledge in leadership qualities of university librarians. It contributes to new knowledge concept, instruments and 360 degree approach. It benefits public university libraries, faculties, researchers and the Ministry of Education (MOE) and nation. 2015 Thesis NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/27790/1/TP_KAMARIAH%20NOR%20MOHD%20DESA%20IM%2015_5.pdf Mohd Desa, Kamariah Nor (2015) Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa. PhD thesis, Universiti Teknologi MARA.
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	University and college. Academic libraries Personnel. Librarians
spellingShingle	University and college. Academic libraries Personnel. Librarians Mohd Desa, Kamariah Nor Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa
description	The purpose of this study is to explore the leadership qualities required for Malaysian public university librarians that enhances customer satisfaction. The objectives of the study are (1) to examine the perceptions of librarians on their leadership qualities, (2) to examine the perceptions of subordinates on the leadership qualities of their librarians, (3) to examine the perceptions of the heads of departments on the leadership qualities of librarians who are their subordinates, (4) to assess the satisfaction of customers on library services, (5) to examine the relationship between the various dimensions of leadership qualities, (6) to compare the perceptions of different groups of respondents on leadership qualities, (7) to compare the perceptions of users on the imp0l1ance and performance of library services, and (8) to identify factors (e.g. transformational leadership, emotional intelligence and servant leadership) affecting leadership skills. The study covers 20 public university libraries in Malaysia. Respondents are librarians at all levels, head of departments, subordinates and library customers. The survey method is adopted. Data are collected through four (4) sets of questionnaires. The study adopts the 360 degree method in which the perceptions of respondents are gauged from multiple perspectives, thereby providing more data and information. Descriptive statistics of perception scores such as demographic profiles, means and standard deviations for each dimension are tabulated. Analytical methods for inferential statistics such as correlation analysis, statistical tests of significant differences, gap analysis and regression analysis are conducted. The results show that librarians are very positive about their leadership qualities, however they are moderately capable of understanding abstract ideas. Supporting staff rate the leadership qualities of their librarians lower than the librarians themselves and claim that the librarians are less likely to admit their mistakes or make sacrifices for others. Head of departments are more positive on the leadership qualities of their librarians particularly with respect to commitment and preserving organisation integrity. However they acknowledge and correspond to the librarians' perceptions that librarians are moderately capable to understand abstract ideas. There are differences in the perceptions of different groups of respondents on leadership qualities. Library customers are generally satisfied with most of the services offered but need to improve wireless access, computer facilities, online resources for their users and user friendly websites. However, the overall gap analysis of library services show the results of importance and performance mean scores (m=0.398) and are significantly different (p<0.01). There are significant gaps between the expectation of customers and their satisfaction. The results also show irregularity of positive or significant impact on identifying factors (e.g. transformational leadership, emotional intelligence and servant leadership) affecting leadership skills. This study is significant as it contributes to the body of knowledge in leadership qualities of university librarians. It contributes to new knowledge concept, instruments and 360 degree approach. It benefits public university libraries, faculties, researchers and the Ministry of Education (MOE) and nation.
format	Thesis
author	Mohd Desa, Kamariah Nor
author_facet	Mohd Desa, Kamariah Nor
author_sort	Mohd Desa, Kamariah Nor
title	Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa
title_short	Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa
title_full	Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa
title_fullStr	Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa
title_full_unstemmed	Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa
title_sort	leadership qualities of university librarians in malaysia / kamariah nor mohd desa
publishDate	2015
url	http://ir.uitm.edu.my/id/eprint/27790/ http://ir.uitm.edu.my/id/eprint/27790/1/TP_KAMARIAH%20NOR%20MOHD%20DESA%20IM%2015_5.pdf
first_indexed	2023-09-18T23:19:00Z
last_indexed	2023-09-18T23:19:00Z
_version_	1777419304464023552

Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa

Similar Items