Performance measurement system and managerial performance in response to public sector change: the moderating effects of perceived readiness for change / Nazirah Aziz

Performance measurement system and managerial performance in response to public sector change: the moderating effects of perceived readiness for change / Nazirah Aziz

The Government Transformation Program (GTP) has been established in 2009 in an effort to improve performance of public sector organizations, which include improvement in managerial performance. This study views the GTP as the change program initiated by the government to improve performance and serv...

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Main Author: Aziz, Nazirah
Format: Thesis
Language:English
Published: 2017
Subjects:
Personnel management. Employment management
Online Access:http://ir.uitm.edu.my/id/eprint/27874/
http://ir.uitm.edu.my/id/eprint/27874/1/TP_NAZIRAH%20AZIZ%20AC%2017_5.pdf
id uitm-27874
recordtype eprints
spelling uitm-278742020-01-30T04:13:05Z http://ir.uitm.edu.my/id/eprint/27874/ Performance measurement system and managerial performance in response to public sector change: the moderating effects of perceived readiness for change / Nazirah Aziz Aziz, Nazirah Personnel management. Employment management The Government Transformation Program (GTP) has been established in 2009 in an effort to improve performance of public sector organizations, which include improvement in managerial performance. This study views the GTP as the change program initiated by the government to improve performance and service delivery towards the public at large. The present study asserts the significance of inculcating managers' Perceived Readiness for Change (PRC) in the study of Performance Measurement System (PMS) towards improving public sector performance. So far, however, there has been little discussion on the role of PRC in enhancing the relationship between PMS and managerial performance. The present study explores the pattern (based on the response pattern of respondents on the Person-Item Distribution Map of Rasch Analysis) of managerial performance, PMS and PRC after the implementation of GTP. The present study also investigates the relationship between PMS and PRC on the managerial performance. This study also examines the role of PRC in moderating the relationship between PMS and managerial performance. A mix method approach using the survey with follow-up interviews was employed to achieve the research objectives. The survey for this study was conducted over five ministries directly working with the National Key Results Areas (NKRAs), as the NKRAs are the main indicators of GTP. Rasch Measurement Model and Winsteps@3.72.3, SPSS version 21 and PROCESS analysis were used to analyze the data. Findings suggest that public sector managers can be classified into four groups, in accordance to their ability in performing managerial tasks. The present study indicates that the measurement of managers' responses towards managerial performance, PMS and PRC can be precisely measured using the Rasch probabilistic model. Analysis of multiple linear regression indicates that all three components of PMS: comprehensive PMS, the extent use of PMS and the attitude towards KPI have positive significant effects on managerial performance, On the other hand , the present study found that two out of five components of PRC : human resource competency and employee participation have significant positive effects on managerial performance, Further analysis to test the moderating effects of PRC indicators on the relationship between PMS and managerial performance revealed that three components of PRC: commitment of senior management, support from immediate managers, and communication of change have significant moderating effects on the relationship between PMS and managerial performance, Findings from interviews also suggested the policy makers to provide adequate information about change, encourage participation during the change process and to improve the leadership skills among senior managers in order to improve managers' PRC. In addition, the respondents also highlighted the importance of rewards and training in order to improve the managerial performance. 2017 Thesis NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/27874/1/TP_NAZIRAH%20AZIZ%20AC%2017_5.pdf Aziz, Nazirah (2017) Performance measurement system and managerial performance in response to public sector change: the moderating effects of perceived readiness for change / Nazirah Aziz. PhD thesis, Universiti Teknologi MARA.
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
topic Personnel management. Employment management
spellingShingle Personnel management. Employment management
Aziz, Nazirah
Performance measurement system and managerial performance in response to public sector change: the moderating effects of perceived readiness for change / Nazirah Aziz
description The Government Transformation Program (GTP) has been established in 2009 in an effort to improve performance of public sector organizations, which include improvement in managerial performance. This study views the GTP as the change program initiated by the government to improve performance and service delivery towards the public at large. The present study asserts the significance of inculcating managers' Perceived Readiness for Change (PRC) in the study of Performance Measurement System (PMS) towards improving public sector performance. So far, however, there has been little discussion on the role of PRC in enhancing the relationship between PMS and managerial performance. The present study explores the pattern (based on the response pattern of respondents on the Person-Item Distribution Map of Rasch Analysis) of managerial performance, PMS and PRC after the implementation of GTP. The present study also investigates the relationship between PMS and PRC on the managerial performance. This study also examines the role of PRC in moderating the relationship between PMS and managerial performance. A mix method approach using the survey with follow-up interviews was employed to achieve the research objectives. The survey for this study was conducted over five ministries directly working with the National Key Results Areas (NKRAs), as the NKRAs are the main indicators of GTP. Rasch Measurement Model and Winsteps@3.72.3, SPSS version 21 and PROCESS analysis were used to analyze the data. Findings suggest that public sector managers can be classified into four groups, in accordance to their ability in performing managerial tasks. The present study indicates that the measurement of managers' responses towards managerial performance, PMS and PRC can be precisely measured using the Rasch probabilistic model. Analysis of multiple linear regression indicates that all three components of PMS: comprehensive PMS, the extent use of PMS and the attitude towards KPI have positive significant effects on managerial performance, On the other hand , the present study found that two out of five components of PRC : human resource competency and employee participation have significant positive effects on managerial performance, Further analysis to test the moderating effects of PRC indicators on the relationship between PMS and managerial performance revealed that three components of PRC: commitment of senior management, support from immediate managers, and communication of change have significant moderating effects on the relationship between PMS and managerial performance, Findings from interviews also suggested the policy makers to provide adequate information about change, encourage participation during the change process and to improve the leadership skills among senior managers in order to improve managers' PRC. In addition, the respondents also highlighted the importance of rewards and training in order to improve the managerial performance.
format Thesis
author Aziz, Nazirah
author_facet Aziz, Nazirah
author_sort Aziz, Nazirah
title Performance measurement system and managerial performance in response to public sector change: the moderating effects of perceived readiness for change / Nazirah Aziz
title_short Performance measurement system and managerial performance in response to public sector change: the moderating effects of perceived readiness for change / Nazirah Aziz
title_full Performance measurement system and managerial performance in response to public sector change: the moderating effects of perceived readiness for change / Nazirah Aziz
title_fullStr Performance measurement system and managerial performance in response to public sector change: the moderating effects of perceived readiness for change / Nazirah Aziz
title_full_unstemmed Performance measurement system and managerial performance in response to public sector change: the moderating effects of perceived readiness for change / Nazirah Aziz
title_sort performance measurement system and managerial performance in response to public sector change: the moderating effects of perceived readiness for change / nazirah aziz
publishDate 2017
url http://ir.uitm.edu.my/id/eprint/27874/
http://ir.uitm.edu.my/id/eprint/27874/1/TP_NAZIRAH%20AZIZ%20AC%2017_5.pdf
first_indexed 2023-09-18T23:19:09Z
last_indexed 2023-09-18T23:19:09Z
_version_ 1777419314325880832

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