Factor influencing English language apprehension among employees in Management Services and Human Resources Division of Royal Malaysian Customs Department Putrajaya / Anis Asyikin Mohd Yahya

Most companies and organizations, including those which use English as a formal language, profit from the ability to communicate in English. Organizations doing international business would definitely employ people who speak English in the first or second language on a regular basis, rendering it ve...

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Main Author:	Mohd Yahya, Anis Asyikin
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2020
Subjects:	Business communication. Including business report writing, business correspondence English language
Online Access:	http://ir.uitm.edu.my/id/eprint/28485/ http://ir.uitm.edu.my/id/eprint/28485/1/PPb_ANIS%20ASYIKIN%20MOHD%20YAHYA%20BM%20M%2020_5.pdf

id	uitm-28485
recordtype	eprints
spelling	uitm-284852020-02-28T08:04:05Z http://ir.uitm.edu.my/id/eprint/28485/ Factor influencing English language apprehension among employees in Management Services and Human Resources Division of Royal Malaysian Customs Department Putrajaya / Anis Asyikin Mohd Yahya Mohd Yahya, Anis Asyikin Business communication. Including business report writing, business correspondence English language Most companies and organizations, including those which use English as a formal language, profit from the ability to communicate in English. Organizations doing international business would definitely employ people who speak English in the first or second language on a regular basis, rendering it very important for them to use English on the job. Therefore, this study is intended to investigate factor influencing English language apprehension among employees in Management Services and Human Resources Division of Royal Malaysian Customs Department Putrajaya. The dependent variable in this study was factor of English language apprehension whereas four factors composed of the independent variables, namely education and knowledge, communication anxiety and self-esteem. The Census Method was used as a Complete Enumeration Survey Method the respondents collected total of 104 from Management Services and Human Resources Division of Royal Malaysian Customs Department. The Statistical Package for Social Sciences Software (SPSS) was used to key all data collected in and interpret them. The data were gathered to evaluate the descriptive, correlation and multiple regression. To check the interaction between variables, a multiple regression approach has been used. The result indicates that education and knowledge have significant relationship with factor of English language apprehension. The most significant predictor of English language apprehension is education and knowledge which found that the lower education and knowledge the higher apprehension of English language. The finding of this study can be very useful in preventing English language apprehension by various parties such as government, associations as well as businesses. Faculty of Business and Management 2020 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/28485/1/PPb_ANIS%20ASYIKIN%20MOHD%20YAHYA%20BM%20M%2020_5.pdf Mohd Yahya, Anis Asyikin (2020) Factor influencing English language apprehension among employees in Management Services and Human Resources Division of Royal Malaysian Customs Department Putrajaya / Anis Asyikin Mohd Yahya. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Business communication. Including business report writing, business correspondence English language
spellingShingle	Business communication. Including business report writing, business correspondence English language Mohd Yahya, Anis Asyikin Factor influencing English language apprehension among employees in Management Services and Human Resources Division of Royal Malaysian Customs Department Putrajaya / Anis Asyikin Mohd Yahya
description	Most companies and organizations, including those which use English as a formal language, profit from the ability to communicate in English. Organizations doing international business would definitely employ people who speak English in the first or second language on a regular basis, rendering it very important for them to use English on the job. Therefore, this study is intended to investigate factor influencing English language apprehension among employees in Management Services and Human Resources Division of Royal Malaysian Customs Department Putrajaya. The dependent variable in this study was factor of English language apprehension whereas four factors composed of the independent variables, namely education and knowledge, communication anxiety and self-esteem. The Census Method was used as a Complete Enumeration Survey Method the respondents collected total of 104 from Management Services and Human Resources Division of Royal Malaysian Customs Department. The Statistical Package for Social Sciences Software (SPSS) was used to key all data collected in and interpret them. The data were gathered to evaluate the descriptive, correlation and multiple regression. To check the interaction between variables, a multiple regression approach has been used. The result indicates that education and knowledge have significant relationship with factor of English language apprehension. The most significant predictor of English language apprehension is education and knowledge which found that the lower education and knowledge the higher apprehension of English language. The finding of this study can be very useful in preventing English language apprehension by various parties such as government, associations as well as businesses.
format	Student Project
author	Mohd Yahya, Anis Asyikin
author_facet	Mohd Yahya, Anis Asyikin
author_sort	Mohd Yahya, Anis Asyikin
title	Factor influencing English language apprehension among employees in Management Services and Human Resources Division of Royal Malaysian Customs Department Putrajaya / Anis Asyikin Mohd Yahya
title_short	Factor influencing English language apprehension among employees in Management Services and Human Resources Division of Royal Malaysian Customs Department Putrajaya / Anis Asyikin Mohd Yahya
title_full	Factor influencing English language apprehension among employees in Management Services and Human Resources Division of Royal Malaysian Customs Department Putrajaya / Anis Asyikin Mohd Yahya
title_fullStr	Factor influencing English language apprehension among employees in Management Services and Human Resources Division of Royal Malaysian Customs Department Putrajaya / Anis Asyikin Mohd Yahya
title_full_unstemmed	Factor influencing English language apprehension among employees in Management Services and Human Resources Division of Royal Malaysian Customs Department Putrajaya / Anis Asyikin Mohd Yahya
title_sort	factor influencing english language apprehension among employees in management services and human resources division of royal malaysian customs department putrajaya / anis asyikin mohd yahya
publisher	Faculty of Business and Management
publishDate	2020
url	http://ir.uitm.edu.my/id/eprint/28485/ http://ir.uitm.edu.my/id/eprint/28485/1/PPb_ANIS%20ASYIKIN%20MOHD%20YAHYA%20BM%20M%2020_5.pdf
first_indexed	2023-09-18T23:20:21Z
last_indexed	2023-09-18T23:20:21Z
_version_	1777419389852712960

Factor influencing English language apprehension among employees in Management Services and Human Resources Division of Royal Malaysian Customs Department Putrajaya / Anis Asyikin Mohd Yahya

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